D&L Parts Company — Local services in West Columbia

Called about purchasing a couple of parts for our Whirlpool dryer that had just begun to make a squealing noise. Being that it was likely going to be a bit of a task was wanting what is referred to as a maintenance kit which includes the belt plus all of the rollers, belt tensioner wheel etc that should be replaced while performing the repair. Several other companies that I located on the internet offered the kit however I prefer to purchase locally when possible.Made the decision to purchase the items that D&L had in stock, belt, tensioner wheel and (1) of the 4 drum rollers which is all that they had in stock. After disassembling the unit which was relatively difficult it became apparent that replacing all of the main wear items, drum rollers, belt and tensioner roller would only make sense. Based on their not having everything needed in stock I ordered the “ maintenance kit” from Parts Select on the internet which was considerably less expensive and genuine Whirlpool OEM parts as well and included everything needed including the 4 from rollers. 2 days later when my wife went to return the items the person at D&L didn’t want to accept the return based on the fact that we didn’t have an “account” with them however finally did accept the return only after charging us a “restocking fee” of what appears to be around 25 % or so Which doesn’t set well with me for several reasons one of which is that they didn’t have everything in stock to begin with and secondly all that they had to do was simply put the unopened packages back on the shelf. In retrospect as best that I can recall I have purchased items from them in the past however hopefully they will enjoy their “Restocking Fee” as that will be the last $$ that we will be spending with them. Nonetheless if you are in need for appliance parts you may want to check with companies on the internet as you will likely save a considerable amount of money even with paying a shipping cost plus get genuine OEM parts as well. From my experience Parts Select is a good choice...

I want to give a huge shoutout and thank you to this amazing duo (Stephen Jordan & Travis Lempesis) for assisting me yesterday (02/26/2024) with my dilemma. I needed a whirlpool dryer belt but did not know the model # but with the knowledge and my limited information Stephen was able to save the day in thy big way but informing me the belt he picked out would be a good fit. When I got home and was able to get the belt on the dyer and it was a happy ending. Now I'm back to drying clothes. I had multiple options yesterday of places to go to but I'm thankful and blessed to fact chosen this location for my part needs. Highly recommended 10/10. Customer Service was excellent as well. Thanks again guys for all your help! I'll be back or call for more assistance...

D&L is hands down the best parts company in town. I called three other places that gouged prices and were not going to have the part I needed in, quickly. These guys got my part over the weekend and I picked it up on Monday. In addition, the man I spoke to Darryl was a pleasure to talk with. He seemed honest, sincere, genuine, and overall just a nice guy. They were very convenient and easy to get to from downtown. The part was a genuine Whirlpool product and I was able to get my oven working, good as new. I will be using these fellas in the future whenever one of my appliances break. Do yourself a favor...