GameStop — Local services in West Covina

I love going to this Game Stop. The employees here are helpful and cool, most of the gamestops I go to the staff is great. But this is definitely my favorite Gamestop. I enjoy interacting with the staff here, especially the manager Grieer, that might be the wrong spelling but hes the only Grieer I ever met, this dude is very cool. I had an issue with my rewards points and he helped solve the problem instead of telling me to go home and figure it out by calling the tech support. Because I actually called the tech support and they were unable to help me or did not want to, Grier called them and all of a sudden they were able to 🤣 . He didn't have to do all that, but he did and I appreciate it. I go to this gamestop whenever I have free time and Grieer greets me all the time whenever he is working. I mean all the customers are greeted by the employees but Grieer greets me by name so that's dope, shows he cares to remember my name haha. Its funny , Grieer always talks to another customer and introduce me like we're buddies outside the store, shii i dont mind, the dude is an awesome human being. Another guy I enjoy asking for opinions or their own personal experience or their wisdom about the game is a guy named Ben or Benjamin, the guy talks soo much. But it's highly appreciated, great customer service like he looks like he's just happy to help and there's nothing I appreciate more than employees who answer any question I have and are genuinely happy to help. There are 4 other staff members I talked with and they too helped me out with ps4 games switch games and pokemon cards and this one lady who informed me about some Funko Pops and Pokemon cards, she was really nice and cool, unfortunately I forgot her name and I forgot the other 3 employees but they were awesome too. This location is my favorite for a reason. Go slide through and check out what they have and don't be shy, ask the employees for help or ask them questions about their personal gaming experiences. They're...

I had a bad experience at Gamestop. I bought a controller for my Xbox and returned it because it didn't work. They said they were going to return my money to my account within 7 business days. It's been three months and that money has not been returned to my account. I went back to the store. The sales person was rude to me and told me that I needed to call customer service. I went home and called customer service and they told me they could not find my transaction number. I returned to the store and same thing they told me they could not help me and needed to call customer service. I know that a controller is not that expensive but you have to value every customer. When you are a big chain corporation these small incidents are disappointing. I'm not going to a small and pop shop. Therefore, It's expected that they treat these claims with urgency. I would recommend you take your business elsewhere or hope that your purchase works so you won't have to deal with their lack of...

If I had to shop at only one GameStop store for the rest of my life this would be it!

Trade in my series x in store but received a lower final trade value due to system error. Came back later that day to ask for assistance and the two ladies who work there went about 10000 miles above and beyond their duty to help me out. I have experienced great customer service before but never on this magnitude. They were professional, friendly, and most importantly came across as genuinely wanted to help me solve the issue. They were making calls to internals and higher-ups to get the issue fix right then and there. At the end they rectified the error by giving me a 100% discount on a PS5 game that I really wanted - a FREE game! I couldn’t be happier!

If the manager is reading this, promote these two ladies make sure to keep them as an integral part of your team as they are irreplaceable assets for...