Target — Local services in West Des Moines

While waiting in line (the only open line); an assistant team lead named Manny eventually came over to open the self checkout area to help get customers out faster. I am second in line, but I have Shipt orders, so I need to have my cart audited by the person working the self checkout area. Manny is monitoring the area, like the normal cashiers would do. No customers need his assistance, so I advise that I have 2 Shipt orders, he states he has to help everyone else first. Why is that? Every other cashier that I have ever worked with while doing Shipt orders is able to multitask, why would an “assistant team lead” be any different? Are the most incompetent Target employees elevated to leadership positions, while the cashiers being paid less are the only ones expected to go above and beyond in their position? I advised again that I needed to deliver 2 orders and didn’t want to risk being late, could he please take a look so that I could be on my way. He repeated the same as before. Am I misunderstanding something or perhaps I have just been lucky each time to have been helped by a cashier? Are Target customers who opt to utilize Shipt instead of coming in somehow less worthy than customers who shop in store? Are Shipt shoppers not also customers? Am I not standing in the customers place? It’s hard to believe that I should be treated any differently. Aside from that, after waiting in line for a few minutes, to have everyone after me helped before me, is the absolute worse type of customer service I have ever experienced. It was sad to see Target staffed by a handful of employees, literally about five of them in various parts of the store. After my encounter with Manny, I wonder if his poor “leadership” has been a factor in that. Do better or remove Shipt delivery as an option. It’s clearly too taxing on the...

Impressively bad experience. I've never had a bad Target experience in my life, but this one was memorable. I had foot surgery recently, so had to use one of the store scooters to get around. At the checkout, there were carts right after the register cluttering the area so I couldn't get out of the checkout lane with the scooter. The cashier just ignored me as I struggled to try to get through. I was trying to reach ahead and grab carts to move them, getting myself caught on the corner of the checkout counter, etc. (truly it was comical). Then the person I was with rushed over from their own checkout lane to help me. When they asked the cashier if I had more bags, the young cashier just looked at them and rolled her eyes. I was too frazzled with the carts and my scooter to pay much attention to that.

Got home and realized...a bag was missing. Called the Target and they checked the cameras and realized the cashier left 1 bag (of course the one with needed medical supplies) in the bagging area and never put it on the end to hand to me. They also saw on the camera she just emptied the bag in the "a customer decided they didn't want these items anymore" bin...so everything I already paid for was returned to the shelves. It was only 1 hour between checking out and calling the store.

The woman on the phone was very nice. I would give her 5 stars. But between the cashier, the carts in the way of leaving the checkout, and having to return to the Target the next day to get the same items (one of which was then out of stock and another which had increased in price overnight...)...2 stars...

Target stores carry a lot of incredible products and I was looking forward to browsing today and picking up a few products to furnish my new apartments. However, based on my experience today I can’t say that I’d feel comfortable returning until this pandemic is well and truly over.

The public in many cases do not respect social distancing guidelines, and in close quarters within a Target, this became that much more apparent. Walking through a Target, many were not wearing masks, walked directly up to me in the store, shopped right next to me- it was a stressful experience to constantly be aware of who around me was disregarding guidelines and constantly be stepping into aisles and leaving the products I was interested in to avoid people who may be infected and doing nothing to isolate/prevent spread.

Now, I know of course that this is public behavior- and it isn’t Target’s role to police each individual.

However, to make a comfortable environment for people to shop, I think enforcing a “one way” flow of traffic throughout the store would go a long way, marking out 6 ft throughout aisles, posting more notices ( are you 6 ft away from someone entering this aisle? Are there already too many people in this aisle?), Target providing masks upon entrance, and even some Target employees providing guidance/enforcing would go a long way.

I know this is a difficult time, but please make your stores a safe place to be- safe from...