Pompanoosuc Mills — Local services in West Hartford

Pompanoosuc Mills is magnificent! When my wife and I were renovating our dining room, we searched at length for a company that employed American carpenters and cabinetmakers, used sustainably harvested wood supplied by American lumber companies, and sold furniture directly to their customers at competitive prices. Pompanoosuc met these criteria. We visited its store in West Hartford, Connecticut and asked for guidance in selecting several pieces of furniture, including a table, chairs, sideboard, and console. Kristen, the saleswoman, devoted hours to our exploration and related inquiries. She was very knowledgeable. Equally important, she was patient. Our interactions with her were always pleasant; we would not have realized the objectives of our renovation without her thoughtful guidance. After we submitted our order, Kristen and the store’s manager, Rebekah, were conscientious in keeping us informed throughout the manufacturing process. On delivery day, my wife and I were impressed by Ian and Nate as they carried the furniture from their large Pompanoosuc truck the length of our driveway to our house. They arrived with hearty handshakes, took off their shoes to avoid damaging the floors, and positioned the furniture exactly as we requested. And every piece of furniture was perfect!

All aspects of our experience as customers of Pompanoosuc Mills were spectacular. The company would be a worthy subject at business schools analyzing the culture of excellence - - trustworthiness, customer-focused service, and passionate workforce. Dwight Sargent, who founded Pompanoosuc Mills approximately 50 years ago, remains involved in the business. He can be justifiably proud in reminding us what it still means to be “Made in...

I have purchased furniture several times from Pompanoosuc Mills. They have good quality, if not significantly overpriced. A few times a year, they have sales of 25% or more, which makes it almost reasonable. I was about to purchase a small and relatively light desk this week. I asked the clerk to help me put it in my vehicle and he said he could help me to my SUV but he could not help me put it in, per store policy. I told him I would put something in writing to relieve him and the company of liability. He said the policy prohibited him. I put in a complaint to the customer service, via the web, and did not hear back from them. If you are in the Connecticut area and looking for a good choice for quality wood products, I suggest Kloter farms. They have more diverse choices in products, very high quality, comparable or better prices, they often offer 0 interest financing (Pompy offers none)...and they will help you...

Pompanoosuc Mills has outstanding quality furniture and my house looks like a mini showroom. Rebekah Collins is so customer oriented. I reached out via chat as one of my tables had water spots that I could not get rid of. Rebekah reached out immediately and offered to come to my home to take a look and remedy. Not only was she prompt and on time, she was friendly and obviously loves her job! Pompy you are so lucky to have her. Not only did she spend time getting the spots out so that my table looks brand new, she also shared her technique to thoroughly clean the cherry wood!!! Awesome customer service and we will be back to make future purchases. What a pleasure it is to deal with someone who is knowledgeable and helpful! Pompanoosuc Mills is our go to place for fine, quality...