The Home Depot — Local services in West Hartford

I purchased 2750$ worth of material. While waiting at the por desk for the associate to reenter my purchase order, Another woman (Denise, who is a supervisor) yelled, “There are too many people here! Can you move!?” Many things wrong with this interaction. 1. I am a customer. I am the one purchasing these items. I moved away from the desk and end up being called back to the por desk to pay. I should have never been asked to move away from my purchase. 2. Tone/word choices. I am not a child. I should not be asked to move but if you wanted to ask, I should have been addressed appropriately. Example, “excuse me Maam/Sir, could you please stand over there” I was the only one standing there along with my son. Vaguely yelling that I move is highly unprofessional I was spoken to as if I was irrelevant yet I am spending thousands of dollars. There is a way to speak with people. 3. Facial expression: Her face was unpleasant and match her disrespectful tone. I was shocked when I asked to speak with the manager and I was told DENISE at the PRO DESK was a supervisor. She should be placed in the back to stack boxes. This is not my first incident at Home Depot (especially West Hartford branch) which left me disgusted. I did not report all the other incidents but I decided this will not go unheard.

When the assistant Manager, Justin Vitols, finally arrives; I explained to him what happened. I asked why would I have to move away from my purchase? He states he’s not sure why and he needs to find out the details. Wrong answer! There is nothing to find out. I am a customer, buying items, standing at the pro desk in the same manner,I would stand in a line; What is there to find out? Would I be asked to move out of a regular line? Why not apologize or pull her aside and find out? He then proceeds to ask me if I own properties. Why is that important? Is it because I am of African descent? I informed Mr.Vitols, I do own properties which is why I spend money at home depot all the time. I then asked Mr.Vitols how do I make sure my concerns are heard widely? I expressed to him this is not the first incident. I was told by telling him its already known and he will look in to the issue. Not once did he refer me to the survey that I later found listed on the bottom of my receipt as a way to voice my concerns beyond him nor did he refer me to the Manager. I needed additional items the next day totaling over 1000$ and went to Lowes to purchase them. From now on that is what I will do. Home depot continues to accept this behavior but I do not have to subjected to it. THEY DO NOT DESERVE OUR BUSINESS. Not even an apology from Denise or Justin Vitols.

PLEASE NOTE this was before social distancing, mask and store closings. I recently spent another $4500 at Lowes for appliances and materials. You are losing business. I hope this post encourage more people to...

Stay far away. This Home Depot literally made me never shop at any Home Depot stores or online ever again.

I placed an order for 40 bags of mulch and 15 bags of top soil. It was due to be delivered on a Tuesday. Around 1pm on that Tuesday, I received 40+ text messages saying my order is ready for pickup. Then I received 3 emails saying my order was delivered, followed by an email saying my order couldn't be delivered.

Confused, I called the main customer service line for Home Depot. They called the store and the manager told them everything was fine, there was a glitch in their system. It would still be delivered that day.

Well, Wednesday came and no mulch. I called them and they said the delivery company they use never picked them up. The manager took pictures of my order at the back of their store.

SEVEN phone calls later which amounted to about 2 HOURS of my time passed. I canceled the order but because the delivery people marked it as delivered when it WASN'T, the manager at the store had to escalate it to some help department.

It is now Thursday evening. I called and spoke to a woman at the Home Depot main customer service line. She told me it has been refunded (would have been helpful to know that but no email, call, nothing) for the total for the mulch and soil. She told me that the delivery $79 fee could NOT BE REFUNDED. I asked why, when obviously I never even received my order and this was THEIR FAULT. She responded that's just the way it is and to call the store. Furious, I asked to speak with a manager. After waiting for a manager for 15+ minutes, obviously I hung up.

I called the store and spoke with a wonderful manager named Yvette. She is the only kind and compassionate person that has half a clue what is going on that I've spoken to in these 7 calls (did I mention the previous manager at the store actually hung up on me?). She tried to refund me and couldn't. She told me that the main Home Depot customer service needs to refund it, because it's not their fault. I told her they told me to call the store and she was obviously annoyed with that answer.

Now she is calling headquarters trying to get my refund. I may get a call back but I'm not expecting it at this point. I'm sure tomorrow will be phone call numbers 8 and 9 and another hour of my time wasted for a $79 delivery fee for an order that NEVER LEFT THE STORE.

Seriously, something is majorly wrong with this store. This entire ordeal happened probably because some delivery guy decided it wasn't worth his time and effort to load 40 bags of mulch and 15 bags of soil onto a truck, so he just marked it as delivered. To whoever did that,...

Newest experience: today, 6/24/2023 @ about 5:30. I need ten flat paint colors in sample size. Arthur (I believe — it was written in red marker on his apron/uniform) has three customers waiting to be helped, but he is very concerned with the rubber mats because he cleans them vigorously... Five minutes later it's my time and I hand Arthur my color choice cards. Calmly, he took one by one and typed their codes in the computer (I asked if the scanner was broken and he confirmed). Typing everything down is not an easy task and when all is done five more minutes passed. The people behind me are getting restless and it makes sense because they have little ones that surprisingly don't know how to wait patiently! Arthur leaves the counter and I am guessing he's looking to get the base color for the flat finish I requested. He returns empty handed stating that the only finish they have was eggshell! I am frustrated to have waited so long for nothing, and I tell Arthur that maybe checking first if the flat base color was there to begin with would have been a better approach. He is shocked and fires back with the classic, "why are you speaking to me like that?" I was nothing but polite and respectful, so I have no idea what he is talking about. He asks again the same "speaking to me like that" question and I still see nothing wrong with me speaking to him. In an associate to a customer conversation, the associate apologizes for the misunderstanding and everyone leaves the said conversation feeling a little guilty for feeding fuel to a... misunderstanding. Not Arthur! Arthur decided to challenge the customer (me) with "And what are you going to do about it?!" I left knowing that everything that needed to be said, was said. My writing this review was meant to be a complaint but, I just want to thank Arthur for saving me around $70 and the future time I will not spend if I need...