The Tactical Boutique — Local services in West Hartford

Today was my first time looking at guns. I have no experience what so ever in choosing one so I brought a friend along that owns many guns. My friend lives in Mass and we were not aware that he could not buy any guns in CT until this morning where we visited another gun store before this one . I don’t think the gentleman behind the counter liked the fact that my friend was picking the guns for me. Since the beginning he was really skeptical and asking questions if the weapon was for my friend . Now, why would I do that . I understand that’s his job and what not but that made me feel very uncomfortable as a first time buyer as I explained to the gentleman when I walked in. I wouldn’t go back there again, just because of the bad few minutes I just had . Edit* There was no reason for me to stay in the store after being accused of such a thing . If I was trying to do so I wouldn’t be writing a review! And for clarification my friend does have a permit it’s just a Massachusetts permit so stop twisting my words to get what you want . I have my permit and I was trying to purchase my first one and he came to help. If you speak Spanish like you said you do you would’ve heard him picking out the cheapest guns because I was on a budget and David was showing us more expensive guns that I was looking for . The other store we went to didn’t seem to care if he picked out the guns for me to try . And I never said I was buying a gun for someone else I don’t know where you apparently heard that from. Bottom line is my first experience was ruined thanks to y’all but it’s okay thank you anyways. I am glad your proud of David good for you. And we weren’t denied anything from anywhere. We decided to go to your shop to shop better prices if you must know. And David never denied me a gun I clearly told me I am all set thank you and walked out upset at the accusation. And on top of that I never said I drove 20 minutes. Man you guys are something else . It’s alright I know why I went for so I am not gonna feel guilty and definitely not regretting this review .and if you check your cameras it will show my friend pulling out his mass permit to show you just like you request...

The 5-star rating hardly does this place justice - I had a 100/100 experience yesterday picking up my first pistol. David and Tre were incredibly helpful, knowledgable, friendly, and created a comfortable environment. For a relatively small shop, they have tons of options for weapons and gear. I came in having done some research about what I wanted, but there was nothing like getting advice straight from David who really knows his stuff, as well as Tre who, while up-front about the fact that he was still learning a lot too, had a lot of useful add-ons as well.

I also got to go out back to the converted-trailer-range thing they've got going on, which was fantastic. I got to fire the rental versions of the exact two guns I was considering, which greatly impacted my decision (I'm guessing they don't have rentable versions of everything on the floor, but I was looking at very commonly-purchased models).

Don't be like me and almost slip on the gravel at the bottom of the ramp because you're fast-walking/half-jogging down from the range and back to the shop in a hurry to grab the paper target that you forgot. It would have been completely on me if I had ate it on the slip, but a heads up because why not.

David further helped me select some other basics and accessories; holster, cleaning kit, ammunition, etc. to set me up properly, and was kind enough to answer all of my questions. Tre was very thourough with the paperwork process and contacting the State police to verify me right before completing the purchase. The whole vibe was professional yet casual, and very smooth overall.

Some other guys walked in while I was checking out, some members came to check-in and go shoot out back, and the whole atomosphere was everything I could have wanted in a first gun-store experience.

EDIT: I have since picked up another firearm from Tactical Boutique, this time working with Sam and Able. Another fantastic experience. The owner Darin was also involved in making sure I had time to get everything sorted out before they closed since I was coming by late in the day to pick up my order. Best LGS...

I initially discovered this amazing gun boutique by way of its Manager (David) who was constantly a phenomenal ambassador for the services. I choose to visit and from there it was evident that the customer service, knowledge of inventory, and professionalism was spectacular. The staff (Jodie, Trevor, Sam amd David) are very patient and intentional when dealing with each customer and their needs I initially signed up for the 2nd tier membership amd quickly realized that I made a great decision at this boutique. The range is constantly keep clean and functional. The instructors are patient and humble when ensuring all members are in direct alignment to gun safety. I was then was informed about tactical gun classes with David and their draw from holster class with Jodie. Jodie was very knowledgeable and helpful when teaching and ensuring I as a student was safe and competent in my execution of the techniques. As far as the tactical gun classes with David, they are extremely well instructed and critical in my needs as a licensed gun owner. His proficiency in handling firearms, acute attention to gun safety, and patience in teaching the proper methods is stellar. The sessions allow me as a student to build on skill sets and techniques each time I book a class. The real life scenarios that are presented give me the opportunity to understand how to pay attention to fundamentals and basics if a situation presented itself. Lastly they have a inventory that can fit the needs of any licensed gun owner, and the staff have a vast amount of knowledge of all the specs of...