UConn Health West Hartford — Local services in West Hartford

I had a follow-up appointment with Dr. David Arguello at 65 Kane St in West Hartford, CT for my severe anxiety (internal medicine). This appointment was made a month in advance as it was a follow up regarding my medication/dosage. I arrived at the office at 3:45PM (15 minutes prior to the start of my appointment time) and at 4:38PM I was still sitting in the waiting room. I had left my nursing job early (which is not allowed) to make it to my appointment on time and knew I had to be back at work by 5:15PM for my second shift, so I asked the front desk lady how much longer she believed it would be as I needed to get back to work. She came back and told me the nurses said there is NO rooms available and it would be another 20 minutes before I’m called in and then another 30 minutes of waiting for the doctor in the room. I immediately got up and walked out because I was so frustrated that my 4PM appointment consisted of a 2 hour wait and I felt myself about to have an anxiety attack. Instead of having my attack inside with other patients and staff around, I decided to step outside to collect myself and start heading back to work. Before I could reach my car, I began to start breaking down and having a severe panic attack in which I started screaming and yelling about how frustrated I was about what happened in the parking lot. I realized that my behavior was irrational and was not “me” so I took my medication to calm down and sat in my car. As soon as my medication kicked in and I started to calm down, I turned on my car and left, with no intentions of coming back or writing a review. Then, as of this morning, I received a call from UConn Health and it was Dr. David Arguello himself calling to ask me what happened. I explained to him what I experienced and he apologized and said that the information I was given was inaccurate and that there was a room ready for me when I asked. Instead of helping me reschedule my appointment or make up for the wrong information that was relayed to me, he told me that my behavior in the parking lot was unacceptable and that it wasn’t tolerated. I will not be coming back to UConn Health with this kind of treatment when I did everything I was asked and was very polite to all staff. Me yelling in the parking lot was a bigger concern to them then the misinformation I was told by the staff or the 2 hour wait time when I already had a scheduled appointment a month prior. This is UConn Heath...

At least UConn Health is consistent in keeping their tradition of not being able to tell time and blatantly lying to their patients. I waited 15 minutes per the sign on the door before asking around, and spent at least 15 more minutes asking other departments and calling the main lines (not sure why they suggested that except to shut me up). Not sure how long the sign was up before I arrived obviously. "Sometimes they just close on Fridays, they don't tell us anything." I called yesterday to verify they'd be open today. Staff magically appeared after 35 minutes insisting she'd "just been gone for a moment." If she'd just apologized for losing track of time I wouldn't even care, but the blatant lying and inability of any department to speak to any other at any time ever even if they SHARE A FRONT COUNTER is an ongoing UConn tradition and I don't know why any of us are still...

So I have not gone here since 2016 but when I did the doctor did not seem to care at all about what I was saying but yet wanted to order all these tests for no reason. My foot hurts me a lot when I walk too much and I’m thinking it’s arthritis but I’m not sure. So I did let her know about history of MS in my family and instead of her seeing if maybe I have it she just said oh it could be because of your weight. Now I’m big but I’m not that big . And I felt kind of fat shamed. So I never went back because I just felt like she didn’t care. But when I recently called in October of 2021 due to an issue I had . They said I was no longer a patient ok well nobody called and communicated that to me. I don’t even care I was able to find someone much better but it’s the...