Rainbow Shops — Local services in West Hartford

Do not buy any perfume here. It’s cheap and smells old and they will tell you that they can’t take back perfume even tho their receipt says “ returns require original receipt within 30 days”. The receipt also says - see poster in store for return policy. Did not see a “poster” in the store with return policy posted but that’s on me. Not sure why they don’t take back perfume except if every time someone buys perfume here they return it because it smells so bad. The clothes look nice but All the clothes I’ve bought here shrink down a few sizes when washed and then after a few months even the softest pants I bought here eventually will feel like sand paper after you wash it a few times. I’ve gotten rid of all the clothes I bought here within one season. It’s better to get one nice pair of pants versus 5 cheap ones. It will not only last years versus months but it will feel better...

I had a very disappointing experience at this location. As I was attempting to purchase a few items, I noticed one had a clearance sticker on it. However, when the manager rang me up, she tore off the sticker and bluntly said, “Oh no, this isn’t on sale—someone probably put that on there,” in a very rude and dismissive tone.

First of all, it’s extremely unlikely that a random customer applied the sticker. Secondly, that’s not the way to speak to customers—especially coming from a manager. Her attitude was unprofessional and completely lacking in basic customer service. I left feeling disrespected and frustrated. Kane Street rainbows West Hartford

If I could give negative...

All of the staff there are super sweet and helpful they always stop what they’re doing to assist the customers. Oh and the manager there is THE...