The Charlie WeHo — Local services in West Hollywood

I was pretty bullish on moving to a different apartment after 7 years in the same building right down the street. I was eager to tour The Charlie given the newness of it to the neighbourhood. Upon arriving for a 4PM appointment to check it out today at 3:50PM, they let me know they accidentally double booked and had me down for June 10 (I had originally booked June 10 but rescheduled to June 4 and have the confirmation Google calendar invite that they sent, which I attached to this review). It was a trek just to even get out of their garage because you couldn't get in even by scanning the parking ticket and they had to call someone to let me out because no one was around to validate my parking ticket. Safe to say I don't plan to reschedule a viewing because that was an annoying experience. It was a complete waste of my time and even the outreach after was a simple "please let us know if you'd like to reschedule" (had there been more proactivity around offering alternate solutions for rescheduling etc, I may have...

What really made me like the Charlie initially was the warmth and personal care that Ebony extended. She was nothing but very professional and caring to assist in finding my new home. The building is very well designed and offers great craftsmanship and quality throughout. The apartments are spacious, great layout , plenty of closet space as well high end appliances. The common areas such as Co working space gym , reckroom are magazine worthy. The maintenance of the building has daily staff so everything is clean ,thanks to Jaqueline and Arthur makes things work and that with a smile. I was apprehensive to move from a house into a apartment but it came out I absolutely love it here. Location, location...everything is a step away . Quite a find the Charlie Weho ! Thank you...

This review is for Sidney Mitchell, Senior Community Manager. He has stepped in for Ebony during her recent leave. During Sidney's time so far, he has been the most communicative, friendly, approachable, reachable, and professional. He assisted me with a community transfer, maintenance issues, and general questions. He has let us know of any building concerns or issues, their statuses, and makes himself available which is so crucial to have at your property. He is truly one of the coolest and most well rounded Community Managers I've had at a property I've lived at in Los Angeles. Greystar continues to employee top notch employees. Sidney, 5 stars is not enough! Thanks for all that you do for The Charlie Weho! Greystar is lucky to have...