The Grace Company — Local services in West Jordan

UPDATE #2: The machine and frame work well. Everything went together as expected. The carriage under the machine is smooth-it glides very nicely over the fabric and frame. Now I need to move on to honing my machine quilting skills. Thanks to The Grace Company for making this dream possible.

UPDATE: On February 26, 2021, the longarm and the light bar arrived at my home. the frame was not with that shipment. All pieces were in good order. I called to find out when the frame was scheduled and was told that May was the estimated delivery window. On March 9, 2021, the frame was delivered. I am setting the unit up and it is going together well. Looking forward to loading a quilt and getting down to work. I will update again when I have had a chance to use the machine.

I am VERY disappointed. I ordered a full package (long-arm, frame, light bar) in December 2020 and am now being told (February 2021) that my package won't be here "until maybe May." Blame apparently belongs to the COVID pandemic. REALLY???? The first three phone calls I had with them, they were telling me the product was "on the docks" in California, but the light bar would not be here until May; now the frame part of the package is not even shipped yet. Feels like I am being fed lies right and left. They recommend that I "wait until the frame arrives so the warranty runs consecutively for all the pieces." Six months is not what they promised at time of order - it...

This building, and all the circumstances surrounding its construction after Target moved out, is very, VERY strange, fishy, and highly suspicious from my extensive observations of the place for a few years now. The re-construction after Target moved out took an EXCEEDINGLY long time, and the security around the building during the construction was VERY robust, 24/7..... There's NEVER ANY cars there... They always look like they're not open. I had never ever heard of this company prior to this building being constructed. And there's that weird toy store way off to the side of the building, just everything about this building looks off, it's very very strange. I truly feel like that this building and/or company is totally front for something, I have no idea what but something.... I have witnessed some very very very strange goings on and behavior from people in and out of that building,...

While my wife has not used the Cutie Frame much as she just purchased it a few days ago, what I did want to come and say is putting it together was actually a pleasure. Unlike the vast majority of items one buys that have to be assembled, the Cutie Frame came with the absolutely clearest instructions I have ever seen. It also had everything required to assemble the frame in the box, and everything was neatly packaged and clearly marked as to what each piece was so there was no guessing if everything was present or what piece was what so I didn't have to guess if I had the right piece during assembly. The frame went together cleanly and smoothly showing the care and precision taken in manufacturing it, telling me this was a quality item, not something thrown together. So nice to see...