Walgreens — Local services in West Long Branch

Started to write a review the other day and figured i was over reacting thinking maybe it was an off day at the pharmacy. But i realized today that no, this pharmacy has gone down hill. It hasn’t reached the level of “dont go here” status like the CVS down the road, but something has definitely changed. I drove with a friend to the pharmacy on a Sunday night to grab a filled rx. There were a few cars on the drive through line, so i could see it was busy. But after 15mins of waiting and not moving in line i offered to go inside while my friend stayed in line to see if that would be faster. I was only picking up a rx… how hard can that be? Well, walking in to see the pharmacy line down the aisle with 10+ people on it, i could not wrap my head around what was happening at the register? Aside from the pharmacy not making efforts to expedite customers who were waiting over 30mins on line for FILLED RXs, they were blatantly ignoring people on the drive through line. At one point i spoke with the manager of the store encouraging her to help the pharmacy out as they were clearly struggling. As i went back outside to the drive through line( to continue to wait) the woman ahead of us buzzed the drive through window 3xs within a matter of 15mins, only to drive off without being helped. It took me knocking on the window and calling out the very poor behavior to be helped. I figured this was a busy night and that everyone was stressed so leave it alone. But just today, again, i pull up to the drive through window to drop off a rx. Theres a young woman at the window who shortly after walks away. A minute or two later another young woman walks over, only to look at the computer , not acknowledging me, or saying ill be right with you… once again i had to knock to call attention to the fact i was waiting. Im not sure when people just started not giving af about their job or customer service but thats exactly the vibe that is given here. I mean outside of the pharmacy attitude toward customer service, the store seems decent. At least they have items in stock! But idk maybe im from a different world where people say hello, or acknowledge you when they see you. But hey if you are going to act that way toward me, just expect that same energy back. I can imagine that level of negative energy...

I dont have a single nice thing to say about this store. There is incompetence all around, from the pharmacy and pharmacists to the regular employees and everything in between. Let me begin with the pharmacy: I recently moved to the area and ever since transferring my prescription to this pharmacy, it has been ineffective in treating what it's supposed to treat, because the pharmacy employees are uneducated on how to mix/fill this certain product. I returned to the store not once but TWICE to ask them to correct it, and both times I was told that I am the problem, and that I should contact my doctor and stop bothering them. Its not a coincidence that I started having issues with the problem the prescription is supposed to be treating, after I began having it filled here. As for the regular store: I was laughed at by a cashier for buying laxatives. Another cashier failed to help me at her register-- after I had been waiting in her line for five minutes while she helped ONE customer-- and instead allowed a man who had been waiting in the OTHER line for less than 30 seconds (and who some might categorize as very attractive) to cut in front of me and a bunch of other people behind me. She proceed to huff, puff and roll her eyes in my direction after I made a neutral statement about how that wasnt right. I then placed my item on the counter in front of me, walked out then drove 15 minutes to CVS to buy what I needed. Literally just dont give them...

This Walgreens in West Long Branch is an abomination! The pharmacy is horrible. It takes two days to get a prescription filled! Hope you don’t need to start taking your script immediately or need that script filled immediately because you are so in need of it because it won’t happen at this Walgreens. They screw up prescriptions and take it upon themselves to detach your prescription brand when your profile clearly says brand only not substitutions! They don’t have your prescriptions available. They have to be ordered and take a week or two to obtain. The people in the pharmacy dept. ask you private questions why you are taking a prescription that are none of their business ! These individuals also lie to you and tell you drugs that are prescribed to you have been discontinued when they clearly have not been discontinued. I transferred my prescriptions to this pharmacy for convenience but it had been nothing but inconvenience! I am transferring my...