Riddle's Appliances — Local services in West Manchester Township

I had purchased a dishwasher from Riddles & they were great @ helping me with my families needs earlier this year. When the time came for a new dryer, I knew just where I needed to go. Their customer service is excellent. The owner has a wealth of knowledge on all things appliances. The owner, Mitch was kind, patient & very helpful just like before. He helped explain to me what I didn't understand & wanted to know about dryers, & the problems I was having with our current one.

I had a great experience today & enjoyed talking to him for an hour about all things dryers, & talking about our families too. I will be trying to troubleshoot our current dryer situation @ home first with the tips he gave me to try before purchasing a new dryer from them. He didn't have to do that & could have talked his way right into a sale but.... he was honest with me & gave me ideas to try first which I appreciate. I trust Riddles for my appliance needs & prefer them over the big box stores like The home depot etc. bc you can't get a wealth of knowledge from those types of stores. Big box stores only care about making a sale & may not know all of the answers to your questions. Support locally. Support family owned businesses. Thanks...

I visited this store on Thursday and was shocked by the lack of customer service. Three sales representatives were standing together in conversation when I walked in. Not one of them greeted me or offered assistance. Even after one turned, made eye contact, and then chose to continue talking, I was still ignored. I walked out and immediately went to Home Depot, where I purchased appliances for my 11-unit apartment building. If a store can’t provide even the most basic courtesy of a greeting, I won’t be returning — and I won’t recommend it to...

We try to buy locally to support the community economy. But our Riddles experience has convinced us that places like Lowes are better and cheaper for appliances. We had problems with plastic parts breaking under normal use on a GE refrigerator from them. They were no help. They quoted outrageous part prices (we found them for almost half online) and said "call GE". The "service" person could not be bothered. It was a struggle to get the part numbers from him. Not effective, not friendly,...