Northeast Appliance Sales — Local services in West Monroe

I can't recommend NE Appliance enough. We have bought our last 3 appliances from them and they have been super to work with.

I really need to brag on them for how they handled themselves yesterday when I went to buy a dryer. I went at lunch and looked around. I talked to Kevin and he answered all my questions. I finally picked out the dryer and we did the paperwork. They loaded it and I brought it home.

In the process of installing the dryer I ran into a problem. I called Kevin and explained everything to him. He listened and then said he needed to talk to his manager and he would call me back. He called back within 10 minutes. He asked if I could bring it back so they could look at it and try to repair it. I loaded up and got there about 20 minutes before they closed.

After looking at it, they realized it was not going to be repairable. He said that they would swap it for another. We went and picked one out. While I was waiting, I told him I needed to remove the cord from the one I brought back. He said not to worry and asked Tyler if he could do that and reverse the door for me.

After we finished up the paperwork, we went to check on Tyler. He was still working on the door, so Kevin started changing the cord out. Things didn't go as planned and they ran into some problems. They looked at them and offered solutions, if I didn't mind waiting for a little bit.

Long and short of it, they worked on it for an hour after close to get things handled. We loaded and things are going great now.

This is the kind of customer service that will make me a life long customer. It is rare to see this kind of dedication now. We were already customers, but I will always start with Northeast Appliance before shopping anywhere else for...

I called to see If y’all had a basic washer and dryer set available and the price and was told that “we don’t like to give prices over the phone” and not offered anything other than that statement. While I understand your inventory changes daily, I am looking to buy a set today or tomorrow, and don’t have time to go shopping around store to store. I just wanted to leave this review to make you aware... and 2 other similar places were able to give me an estimate based off what they had on the floor at that time.

In response to the owner response: Sorry, but you should still offer to give an estimate based on what you have in stock. I bought another set elsewhere moments after and purchased...

Oh my stars !!! If you need a reliable appliance repair company … I highly recommend the folks with Northeast Repair … Their repairmen are timely, respectful and are hard working men … And if you find yourself in need of replacing a worn out appliance as we did … again I recommend Northeast Appliance … They gave us a very reasonable price and for an additional $80 they will not only deliver and install but also dispose of your old appliance… !! !! With store fronts in West Monroe and Ruston, please give them a chance to save you money… And always try to support your locally owned...