Cardi's Furniture & Mattresses — Local services in West Warwick

So me and my husband received an offer in the mail the other week for 6 years no interest, and while we are not in desperate need of any new furniture I would like a new couch or perhaps even a new bedroom set. So we decided that we would go check the place out and if we found something we love we would get it. Because my husband is not a big shopper I decided to meet him there after he got out of work so I arrived a little over an hour before he got there. I was greeted by a tall older gentleman with white hair who was nice enough but I told him I was all set and that I was just looking because of the special offer but I did not need help. I went in with my two daughters and he literally followed us back and fourth it was so annoying. It got to the point where we would go to one end of the store and he would appear then we would go back to look at the beds and he would be right there like the whole entire time we were in the store he was following us and trying to make conversation. I did tell him I was all set but he was so set on following us. He was even waiting for us when we got done using the restroom. Now I personally hate a salesperson who is like this. it comes across as extremely desperate and just makes me want to leave. I found a couch that I really liked it was the 3 piece leather recliner and it was roughly 5,000 so this is a big purchase and a big decision, but I had my eye on it and was waiting for my husband to arrive so I could show him and get his opinion on it. As soon as he got there I walked him over and guess who was right behind us... Yup the pushy salesman! He starts talking and we weren't really listening we just both looked at each other like "omg leave" he literally stayed just a few steps aways and my husband was so annoyed he said he wanted to leave, we are both the type of people who need to think about a couch without someone breathing down our neck and pressuring us to buy something. So we went and checked out the bedroom sets and guess who followed along... yes the pushy salesman. I really had decided t this point that I wanted the couch but when we went back this guy was just so overbearing that my husband said he couldn't shop there no matter how good the deal was because this guy was not giving him enough time to consider the purchase. When we went to leave the guy was trying to talk to my husband and say "put it on the credit card" and "I thought you guys liked the couch" well guess what? we did like the couch but it was literally impossible to envision the couch in our home with you breathing on us the way you did. I think furniture stores should pay these people a better wage so they are not hounding the customers the way that they do. This was literally the worst experience I have ever had as far as uncomfortable, pushy...

Hello,

My husband Michael and I have been buying most of our furniture at Cardi's and The RI Design Center for almost 50 years. We have always been more than satisfied with the quality, service and selection. However, this summer, we were more impressed and pleased than ever before.

We were in search of a new look for our living room, but first this past spring we headed to Cardi's to buy a new mattress. After we made our purchase, we took a meander around the store because we knew that soon we would be looking for new living room furniture. We met Kimberly who was friendly and listened to us as we mentioned that we were not buying anything for a few months. She was not deterred or indifferent because we were not buying any furniture that day. Rather, she talked to us and we learned about the design service Cardi offers. We took the pamphlet, Kimberly's name and work schedule, and left the store with a plan.

A couple of months later, we returned to Cardi's and asked for Kimberly. She remembered us, we signed up for the service, and then began a wonderful experience where she guided us between the Design Center and Cardi's to help us find ideas on what we wanted to give our living room a new look. Kimberly then came to our home, took pictures and measurements, and got a true sense of our style and our wishes.

Over the next month, we visited Cardi's for two lengthy sessions where Kimberly walked both stores with us, giving advice, listening to us, and showing us pieces she had selected for us. Her recommendations were always on point, and she was very considerate about the budget we had established. Another wonderful trait she exhibited was the gift of easily and diplomatically navigating between my husband and me when we disagreed on a style or design. She is tactful, honest, and very helpful.

We have thoroughly enjoyed our experience with Kimberly and the design service she has provided us. Kimberly regularly texts us to keep us apprised of when our furniture and rug will arrive or to give us additional suggestions she has like a great side table she found for us. She has also given me lots of feedback on other design needs like window treatments and artwork. I value her input and have been so pleased with her feedback. We are so looking forward to completing the remake of our room when the furniture and rug arrive in a few weeks.

I am sure you realize what a wonderful asset Kimberly is to your business. I wanted to share our experiences because all too often, customers are quick to complain but often reticent in giving accolades. Kimberly is excellent at her profession and we could not be more pleased with her...

Cardis will do anything to make a sale and rip off their customers whenever they can! My fiancé and I bought an entire bedroom set less than a year ago from them and that was our first and biggest mistake! Less than a year later pieces needed to be replaced already. Upon a few instances of rescheduling (we are first responders and it was the heat of the coronavirus outbreak) we were informed they bought the incorrect parts and no longer sold the set. We were told we would get a store credit and we could pick out new furniture. As much as this seemed exciting it was also very stressful to have to completely take apart our bedroom so soon after purchasing the set. (We are still paying off the credit card in the first place!!) We chose to downsize our bedroom set and use the remaining balance towards a new couch and we paid the difference. We chose to help out another first responder and his family and donate our old couch to them. Well! Come delivery day, we are refused all of the pieces because we were credited money for items already returned within a week of purchase. We spoke to Jen from corporate (who originally gave us the credit and amount) and she said it was not her fault because she was rushing when she did this..... poor excuse!! I really do not believe this I think it is a scam to force you into spending more money there and leave you without options! We have had this credit for over a month and had been in communication with multiple employees and managers within the month, including in store to pick everything out and it was not until we had already gotten rid of our couch and expected the delivery this morning that we were told to pay the remaining balance (due to their negligence in giving more credit than they should have) ourselves or they would not delivery. (Mind you the delivery drivers are in our lot waiting.....) This is a complete disgrace to treat your customers like this and leave them with no choices. Terrible business, terrible ethics and overall scam of a company. Oh and the couch we bought, came used and covered in yellow stains. Come to find out it was on backorder.... so instead of losing that extra money they withheld the backorder information and tried giving us a used and dirty one. And our dresser arrived with significant damage so that had to be taken back as well. So we now have half a couch, no dresser and a bed frame.... and are thousands of dollars deep into cardis wallet. As veterans and first responders, you would hope a company would give you a little more respect than all of this. I highly suggest taking your...