Wild Bill's Tobacco — Local services in Westland

While the employees are nice and are as helpful as they can be, they aren't properly trained and could cause someone to get sick or destroy their device. When I upgraded my device, Not only was I not shown shown how to properly use the new device and parts, I was actually shown a very dangerous way to use it.

I later went in to explain the situation to the manager, and he didn't seem to care or disturbed by this incident at all. While he went through the motions of apologizing, he checked my device to make sure it as set up properly I can only assume....except he had just admitted to me that he didn't know why the situation was even dangerous. If the manager doesn't know of course he regular employees aren't.

I made sure I explained I wasn't upset about the customer service, the employee was nice, polite, and seemed to be genuinely trying to help me when I was getting my purchase. I was upset about not being educated on what I later learned as basic "Vaping 101" and the manager still didn't seem like this was an out of he ordinary situation. With it's location, I might still buy a coil or bottle of juice when there aren't any other options, but I will NEVER buy another device here. I ask as many questions as possible to make sure I'm educated on my equipment, and refuse to risk buying another, more powerful device and getting hurt.

**Stick with the smaller, local shops when it comes to vaporizing. These employees are educated, stay current on the industry, courteous, and more than willing to take extra time to educate a user on SAFE and...

A new employee was helping, mind you he was fantastic and did the best he absolutely could. He needed help to better assist me and no one was willing to provide it to him. He and I had to wait for another employee to finish ringing up other customers +about ten minutes or so). The guy helping me even asked his manager and was just brushed off like neither of us mattered.

Further more, when a customer that came in didn't have a mask on, the new guy gave him one on the house and the customer was thankful for that. But yet the manager and another employee are allowed to walk around with no mask on?! I get it's a sensitive topic and I'm not looking for arguments; but if a business is going to have signage up and mandate that customers wear masks, well then the employees need to be wearing them also.

I don't live in the Westland area, I was near the location due to work. But if I did live out this way, I would NEVER go back to this place again and I definitely do not recommend anyone else...

Wild Bill’s Tobacco is a great place for all of your smoking needs! Check them out! This is the best location on this side of the city, maybe even the state! Their humidor & cigar selection and pricing is unmatched. The service is always top-notch. The even have a bar, pretty low-key but nice if you want to pair your cigar with an adult beverage. They have some amazing, cool, funny, and intricate glass pieces that are serious art! I know they have specials every Wednesday and even on some weekends-just ask. If you have friends and family who smoke any of Michigan’s legal recreational substances, this is a great place for about every type of of gift you can think of. They even have Space Gummies and CBD treats for your dog. Ask for Ron if he’s there especially for cigars but honestly the entire staff is really very knowledgeable and super nice. Veteran discount too, great locally...