Barnes & Noble — Local services in Westminster

Almost a nostalgic afterthought lies this once legendary bookstore. In today's busy digital world, it is nice to have somewhere to unwind and coming into the quiet atmosphere of this clean and quiet bookstore, you can do just that. No one hassles you, and if you have any questions, there is always a knowledgeable staff member nearby to answer them.

I'm not sure if this legendary bookstore would still be in business today if it were not for the brilliant idea of licensing themselves to offer Americas favorite coffee, Starbucks. This legendary business venture to leverage Starbucks' great taste, with the loyal customer following that Barnes & Noble had earned, was nothing short of genius! A very wise business move indeed. Barnes and Noble got licensed to sell the Starbrucks brand, calling themselves Barnes & Noble Cafe, offering Starbucks Coffee. With that, a sort of Barnes and Noble Hybrid was born. They offer salads, sandwiches, soups, and pastries (including cheesecake by The Cheesecake Factory, another locally famous Denver restaurant) that you can not find at a Starbucks brick and mortar store. Making Barnes & Noble Cafe the perfect place for that business meeting with colleagues, mother daughter brunch, or even a place to gather ones private thoughts to plan the busy day ahead. No matter your reasons for stopping in, Barnes and Noble Cafe is sure to be a pleasant one.

The prices are high and always have been, so this should be of no surprise, but totally worth it if you cherish a bookstore cafe experience. I will always support local business first, but for the fact that I also support any bookstore trying to survive today, Barnes & Noble Cafe has earned my 5 🌟 review!

The ONE thing to keep in mind is that you CAN'T use your Starbucks gift card at the Barnes & Noble Cafe because they are independantly owned. You can, however, use your Barnes & Noble gift card to purchase your favorite authors book at the registers or purchase you and your BFF's Frappachino and your seasonal favorite Pumpkin Spiced Latte that you've been wating all year long for, at the Cafe.

The rebranding of Barnes & Noble (if you will) to the Barnes & Noble Cafe was excacuted perfectly by CEO's Mr Daunt who gave America's favorite bookstore( The Reputation Institute’s 2018 US Retail RepTrak® Rankings, cited Barnes & Noble as the: “#1 most reputable retailer in America.”) back to its loyal customers. By giving general managers the ability to cater to the local community's wants and needs, restored faith from its loyal followers, and regained the respect (I am one of them) of those it had lost. Well earned, well deserved, and right on time if I do say so myself. If I could give them 10 stars for this, I I would! For one that has followed the happenings of businesses in America since the onsought of the Covid-19 pandemic, I have marveled at the resilience of many businesses' abilities to change with the times. On the other hand, I have also been saddened by the many who did not survive. So, although Barnes & Noble is a multi-million dollar industrial giant, I commend them for commandearing a business strategy that incorparated keeping local flair a necessity and ensuring that the community stays an integral part of the book stores well-being. Keeping the stores long-lived and well-deserved reputation alive and well for all of us!

To Mr. Daunt: Thank you! Well played sir,...

This is a beautiful bookstore, but the customer service I received by both an employee and manager was horrible. I went to this store to return an unused book I bought 2 days ago. An employee told me that because I paid with a debit card, my only option was to receive store credit. After giving me a gift card, I looked at the refund policy online, which says that as long as I have my receipt and the return is made within 30 days that I should be able to get a refund to my original form of payment. I asked for a manager and her service as a manger was so disappointing. I was first told I should have been able to get a refund to my debit card. After being put on hold, I was then told that my only options were to receive store credit or cash. When I asked if it was possible to get cash, I was told no. When I asked if they could make an exception, due to their mistake, I was told it was going to take them some time to figure out. Their mistake was eventually fixed and I ended up getting cash, but the employee and manager were both very unfriendly and their customer service was unacceptable. There was absolutely no acknowledgment of the mistake that was made on their end and no apologies for the inconvenience this caused. I was treated like I was at fault for a mistake they made. I definitely will not be returning to this store and don’t recommend going here if you happen to need to...

I often come into this Barnes and Noble and it has been really enjoyable! The service is good and the setup is nice. I came in today to browse for some scientific nonfiction and find something that caught my eye. After wandering around for an hour I came to find that there is no section for this genre. I surely thought I was mistaken but after taking a look online, I sadly realized I was not. There are only 10 books under nature and science non fiction on the site. As much as this is a grievance with the company as a whole, I would hope that this message could be passed along as I think it’s unfortunate that people who want to educate themselves on these topics don’t have the ability to. My local library too is lacking in this department and I wonder how we are supposed to educate ourselves on topics such as climate change and environmental justice if there is no literature readily available. Furthermore, prior to the pandemic I would come to sit and read on the sofas in the store and grab a coffee from the Starbucks next door. Now there are only two tables to sit at and no more Starbucks. While I know the pandemic has changed things, I still wonder why the sofas and tables haven’t come back and nothing has opened up next door. Overall just a bit disappointed with my...