Bonaventure Town Center Club — Local services in Weston

The service here needs much improvement, especially in the administrative offices.

I was approached by a staff member asking why I gave such a bad review (I truly didn’t remember giving it in the first place). So, I decided to return, read more reviews, and update my own with more details since she sincerely seemed interested in improving it.

The most upsetting thing about the club right now is the attempt to cancel the kids’ basketball program. Weston is a family-centered community and should prioritize kids. A couple of months ago, the coach informed the parents that the program was being canceled by the club and that he intended to try to keep it going somewhere else.

Eventually, we made some fuss about it, and the club decided to keep the program, but instead of three days a week, it’s now only two (price unaffected, of course—how dare I suggest that?). The reasons given by the administration were initially that some coaches and non-members attending the program were rude to other members, but then it changed to some other members wanting to use the court at that exact hour and couldn’t. I URGE the club to give the basketball program the space it had a year ago and stop making bad decisions.

I’ve seen many reviews stating how grumpy the people at the front desk are. I’ve noticed some improvements in the past year, but we still have a long way to go to have a great club. I’m also getting used to being called “papi,” not realizing that depending on which country from Latin America you are from, it can be impolite.

The pool has been out of service for two years, but it seems they’re finally repairing it. Whether they should’ve done that BEFORE SUMMER, no one can tell… kidding, of course. We could ALL tell that.

There are more examples, but I don’t think anyone will ever get this far.

Wow… this response only makes me think about how bad things are. Unfortunately, responses can’t be responded to, so I’ll edit my first review and delete a little as there's a character limit.

I gave the club a 3-star review because I thought things were okay but could be better. Your response shows how little interest you have in providing members with better service and prefer to reply defensively.

Just as you can point me towards some positive reviews, I can point you towards many negative reviews. By the way, most unsatisfied customers don’t complain—they move to other providers. Also, if you take the time to read the “positive” reviews, not many address the issues I’m talking about. It’s not a matter of how many stars they gave you; you should analyze the content of each review. Regarding “We service more than 600 members and their guests per day...” you should understand you didn’t earn us. We weren’t on the market for a club experience and thought, “Wow, this place is great.” We bought or rented homes nearby and are forced to pay the yearly fee. These facts you mention in your response were brought to my attention in a very rude email every parent in the basketball program received. IF, and this is a big IF, you feel the CBA program is unsuited for the club, you should look for alternatives, not simply cancel it. With that said, Coach Mendoza assured us the issue was addressed by him personally, and at this point, given the way you handle customer relationships, I am inclined to believe him over anyone in this club.

I don’t want to lose any more time, so I’ll jump ahead to: “Your review has provided us with an opportunity to deliver accurate information and responses...” This is probably the most infuriating part of the response. I HAVE communicated this to your staff on multiple occasions. This response doesn’t deliver any accurate information and addresses absolutely no concern I, or any other member, might have. It’s an aggressive response that costs you another star out...

Today, I visited this place for the first time to meet a colleague, and I had the worst experience. I was holding my bag and a to-go box when I entered the building. As soon as I stepped inside, the lady at the reception, without even greeting me, immediately spoke in a high-handed tone, saying, "You can't eat or drink here" Her harsh tone and demeanor caught me off guard. She looked me up and down, which made me uncomfortable, but I explained that I was just here to visit a friend. She then asked me to write my name on the register and, while I was writing, asked when my friend would arrive. I replied that I wasn’t sure, and she responded again in a hostile tone, "You can't stay here for long."

At this point, I felt that her behavior was crossing a line. I had only come to meet a colleague, but she told me, "If I tell you that you can’t sit here, then you can’t sit here" Other people witnessed this. Meanwhile, she was being overtly polite to others, making me feel humiliated. I ended up waiting outside for my friend on hot day.

This encounter went far beyond a normal interaction, and it felt racially motivated. I’ve been in the U.S. for five years, completed my graduate studies, and had nothing but warm, friendly encounters with people. This was the first time I felt such discrimination. It brought me to tears.

When my friend arrived, the woman explained the situation, claiming that she was the security guard and had the authority to act as she did. I asked for her name to report the situation to the building manager, but she refused, saying, "I don't want to give you my name," and turned her back on me.

In my time in the U.S., I’ve only experienced kindness, and I've never encountered racial discrimination. I don’t know what kind of stereotypes she holds or what mindset she brings to her job, but I believe she is not suited for this role. While she tried to justify her actions to my friend, I felt deeply that it was racially charged.

She didn’t start the conversation with a greeting, and every single thing she said was an order. Even if she is security, I don’t believe it’s her role to drive visitors away or command...

We had our wedding reception held at the clubs theater room and while the catering manager we worked with was amazing, the staff at the actual center was a bit more difficult to work with.

Initially when starting to work with the event manager Marivette, everything mostly seemed to be going smooth. We had a DJ from a different state and so we put them in contact with Marivette months before the event and they both had said they discussed everything and we were good to go. Only to find out the week of that there was basically nothing resolved and the night before the wedding the response from Marivette was "Unfortunately, we are not able to meet your requirements at this time." sent at 9:11 PM. There were also times in the week that she was short with me and claiming to not say things that she had said in the past that I had witnesses to. She also proceeded to speak negatively about me to my sister at one of the final site visits.

During the event there was a situation and I was told later by my planner that the center wanted to shut my wedding down because of this. Mind you this happened about 630/7 PM and my reception was only just about to begin. The claim was that this was by one of my guests and we would have to pay a fee. Fine understandable, but when we asked Jorge(Executive director) to review the security footage to figure out what exactly happened, we were completely shut down saying they would not waste resources on the matter. My issue here is that, this is a club that other club members were also using. It was not shut down for our event so how can they say that it was one of our guests with certainty if they are not willing to back it up? I would be fine with the $700 fee, but the fact they wont even entertain trying to help us get to the bottom of it makes me think they conned us, especially since we were not even asking to try an get our money back.

Yes the room was great and our catering manager Micheal was absolutely amazing but if you are working with this venue just beware and be ready to deal with the...