The UPS Store — Local services in Wheeling

This store is the worst they won't even answer the phone and they can't say they are too busy to answer the phones because I was standing in this store watching them stand around an ignore the phone. The kids that work in this store do not like their job at all it shows. The colored hair kids completely ignore the phone when it's ringing and that's ridiculous if you don't like your job go find one you do like. Because ignoring the customers because you don't want to do your job is a no go. This store needs new workers that want to work at UPS knowing people will call about packages an not only that when I went to this store for a pickup they tried to tell me it wasn't there without even looking for it tried to tell me it was somewhere else so I'd leave but I made them check for my package an guess what it was in the store but they just didn't do their job an they didn't know what was going on. This is ridiculous Not only that the delivery drivers do NOT knock on your doors to let you know and they will leave envelopes packages out in the rain without knocking to let you know so the wind doesn't blow it off or someone takes it. Worst ups...

Bailey Norman is wonderful. All the staff at this location helped me with a crazy situation on my package from a shipper that turned into a nightmare. If it wasn't for them I don't think I would've ever known the truth or received my package. Let me tell you, these folks define customer service. I would recommend them and doing business with them. Honest, trust worthy and on there game. Glad I got a chance to business with them and would again in a heartbeat! Thanks again...

Worse UPS store ever. They wanted to charge me a $1.00 to tape my box in one place, the other option was to buy tape. Don't know her name but the girl working there was absolutely the rudest. I would rather drive 30 minutes to the Staples/UPS in Washington, PA then deal with her stinky attitude ever again. I moved from a big city and would expect that in a big town store, but not here in Wheeling where I never...