Wheeling Coffee Shoppe — Restaurant in Wheeling

The barista working gave 10/10 customer service. She was very patient with me when I didn't know what to order and even offered suggestions based off of what I liked. The owner was there...and he was hovering over this poor girl during the rush and making snide remarks about the drink she was making me. I got a frappe, the barista asked if I wanted it milk or coffee based, I chose coffee, the owner kept mumbling that HIS frappe is milk based on the menu. The poor barista seemed flustered. He went on to just be in her way and ask her so many questions and make remarks while she was busy making other drinks. Its sad to see how many employees revolve through there. I wouldn't doubt it is because of the owner or Manger whatever that guy's title is, he's always there and the girls working seem on edge when...

I'll start with the good things and then say why I'm rating this shop 2 stars. The service was excellent, no complaints there whatsoever. I got a macchiato, and a drip coffee. The espresso was fine, nothing great or outstanding but it was a totally fine espresso drink. The drip coffee however, and I don't know how this is possible, but it was maybe the worst cup of coffee I've personally ever had. They obviously did not use nearly enough coffee. Let's be frank here like if you're calling yourself X coffee shoppe, make a passable cup of coffee for God sakes. I can't stand Keurig, and it was worse than Keurig. I don't know if it was a fluke, but if you're going to call yourself a coffee shop, figure out how to make coffee. It's like kindergarten...

Some of the workers really don’t know how to make good coffee, my friends and I go here every weekend when we have a break, and most of the workers don’t say anything about us bringing food in from other places, and we all usually get a coffee. Last week, the coffee was made completely wrong. Today, we went in and one of us had a Starbucks (the girl who’s coffee was made wrong) and we where told not to stay long. The other two of us planned to buy a coffee from the shop, but the worker was really rude to us and making comments about us. We are teenagers. The oldest one of us is 17. There is no need for an adult to make snide comments about us. Good shop, usually very nice but there are some very...