Second Chances Consignment Boutique — Local services in White House

Extremely POOR customer service. I have had my daughter in pageants since she began to walk and had made the hr long trip to Second Chances before only to be disappointed when I found they focus most their inventory to teen/adult formal wear. The owner Mrs. Peterson let me know they had size 2 little girl pageant dresses in stock on a social media post. I asked Mrs. Peterson (the owner) if she could send me any pictures. She stated no that they were too swamped because of prom and that I'd need to come in to see their selection. Now that is fine and I told her I understood completely it just wasn't possible for me and told her thank you. Instead of the conversation ending there she proceeded to comment that multiple people including Miss Canada had made hours long trips to visit her fine establishment and that NO dress shops provided their customers pictures because it is a waste of time for them. I found this extremely rude as I had already thanked her for even taking the time to comment back she could not take any pictures. I have never in my life heard a business owner tell a potential customer that their request was a waste of time. Definitely do not recommend visiting Mrs. Lisa Peterson and will not be giving Second Chances Consignment a...

Do not recommend this boutique at all. Extremely poor customer service and attitudes from the owner. I was interested in a dress that was very old in season and listed on other discount websites for less so I asked for a lower price. It never hurts to ask or so I thought... I asked Lisa (the owner) to contact the seller to see if she would take a lower price. Lisa openly disrespects me asking for a lower price while on the phone with the seller. It should be up to the seller if they would like to sell the dress for a lower price. Listening to the conversation Lisa talked the seller out of lowering the price while being very disrespectful and had no appreciation for my business. She is only concerned with profit. I guess "the customer is always right" does not apply to this small business. However, I wish the best in all their future endeavors and hope that this may be a growing and learning lesson which does not happen to any other customer. If looking for a consignment shop there are...

I love this shop, especially when looking for formal or semi-formal dresses, which is their specialty. The owner, Lisa Peterson, is almost always on site! To give an example of how amazing she is and how well she knows her customers, I was flipping through a section of jeans, looking for a specific brand and size. She didn't have anything that day, but when jeans came in that I was looking for, she messaged me on Facebook! ...and one set of the jeans wasn't the brand I was looking for, but she said it would fit me just like the brand I was looking for, despite that it was a size two sizes smaller than what I usually wear! I have bought dresses for cruises and weddings there! After the special event, you can bring it back and consign it out again, if you like. Who else offers that...