American Eagle — Local services in Whitehall

Shopped in Whitehall, PA store today at approximately 12:30. Absolutely no customer service. Was not greeted or offered help. When I asked for fitting room to be unlocked was told “give me a minute”. Then told “whatever you don’t want just chuck here”. Came out in my stocking feet to get a different size and still no offer of help. What may have been the Supervisor behind counter was more involved in what might have been filling orders. Whole experience disgraceful and I am a retail executive myself. Would never return to this location. When you recently reopened this store after renovation you forgot the customer service...

I visited this store yesterday for the first time and was greeted by staff. I had to do a return from an online purchase.

The manager Jamie was so kind. I was able to exchange the jeans for what I was originally looking for. I was really impressed on how nice and welcoming he was.

I am looking forward to going back and purchasing some sweaters. I just might have found my new favorite clothing store.

I am usually a hand-me down type of person, it feels good to shop at a high quality store. I will be back!...

Poorly managed store. They brought in a new manager and she is HORRIBLE. The lines in here are always long and or super slow to check out regardless if the store is crowded or not. They are also overpriced now and were trying to charge $20 as the SALE price of a solid tank top. I've seen employees just stand around or talking to each other when there's only one person on the register and you feel like you're bothering them to hunt down one to get a dressing room. Get your 💩...