Norman's Hallmark Shop — Local services in Whitpain Township

I rarely write reviews unless something is exceptional. I was so appalled by the behavior of the employees at this location - they rolled their eyes if asked a question, did not enforce any type of social distancing for the line (unless a customer was too close to them), and audibly moaned when anyone approached the register. Aside from the poor attitude they just didn’t know what they were doing. I had intended to exchange something (which frankly turned into a return so I could just get the hell out of there) and for whatever reason they continued telling me they couldn’t process it without a receipt... which I had, so the next reason was because I didn’t have the original card... which didn’t matter because it was an exchange. I just took the store credit and bolted. I know retail can be difficult if you’re dealing with difficult customers but if you become disgruntled with every single person that comes to the register, maybe it’s time for...

If you are an ornament collector, you should skip Norman’s Hallmark. Today was the Fall Ornament debut. I arrived three minutes after the doors open to find almost no customers, but then I discovered why: they barely had any of the new ornaments out because they gave them to folks who filled out the “Wishlist.” While I understand why a retailer would want up-front commitments for purchases, not having stock in the store available for purchase when the doors open on a debut weekend is absurd, as is the in-store incentive system of getting coupons based on the number of ornaments purchased---that you cannot use to buy ornaments. You would be better off ordering online or supporting any Hallmark other than one by Norman. I got up...

IF THERE WERE 10 STARS 🌟, THAT’S WHAT I WOULD GIVE FOR THIS HALLMARK STORE 🌟

THE STAFF ARE JUST AWESOME!!! EACH AND EVERYONE OF THEM ALWAYS GREETS YOU WITH A SMILE AND YOU LEAVE WITH A HAPPY HEART ♥️

FROM THE FIRST DAY I CAME FOR THEIR STORE OPENING, YOU’RE TREATED WITH THE UTMOST RESPECT AND THEY’RE ALWAYS CONSISTENT WITH BEING HELPFUL, HAPPY AND KIND.

IT’S SO NICE TO SEE THAT PEOPLE STILL ENJOY SENDING CARDS THE OLD FASHIONED WAY ~

SARARH, CINDI, THERESA AND THE OTHER GIRLS (MY APOLOGIES FOR NOT KNOWING THEIR NAMES) BUT THEY ALL ARE TOP NOTCH AND I JUST WANTED TO TAKE THE TIME TO LET THEM KNOW THAT ALL OF THE ABOVE DOESN’T GO...