Atwoods — Local services in Wichita Falls

I called today to see if they had a 50lb bag of medicated calf formula. I've had good experiences with Atwoods before, but was a bit frustrated after waiting on hold for just over 10 minutes.

The phone had already rang back to the young lady at the desk 2 times, and she had gotten confused about who i was and what i was asking for. This is after assuring me each time that she was working on my request to see if they had the formula.

At 11 minutes a young man picked up the phone call, he asked what i was looking for and i told him. He immediately said yes they had it. I asked him if he had checked to make sure. He said yes he had and they for sure had it.

I drove to the store and tried to find the formula. I wasn't able to and eventually found an employee. After asking where the formula should be and him walking me there and not finding it, he went to search the back room.

Several minutes later he and a woman came back out. They did not actually, in fact, have it....

Overall this was a very frustrating experience. My favorite part is that as i was leaving, i decided to get a candy bar... as i was checking out at the front counter. The young lady working the register was wearing a shirt that said. " I'm sorry did i roll my eyes out loud"

Perfect, it was the perfect end to a terrible...

Atwoods Farm & Ranch of Wichita Falls... I need to get this off my chest. A few months ago, I was doing some yard work and I ran out of 2 in 1 mixed fuel for my weed-eater. So Atwoods was the choice that I made... As usual, I drove up in their extremely haggard parking lot and began to make my way inside. Once I made it through the front doors, I was immediately hit with that ol' farm and ranch smell. Way to keep the experience real Atwoods! I grabbed the mixed fuel, paid and then made my way back home. I'm glad I kept my receipt though, since the cap would not come off no matter what I tried. Yet again, I found myself at Atwoods Farm & Ranch trying to return the fuel and get another one or so I thought... 2 employees tried to twist the cap off but with no luck. Then the manager gave it a go... After about 5 minutes of twisting and grunting the cap was forcefully removed. I asked to see if I could just go switch it out, but I was immediately handed the busted fuel capped can and told, "There you go." So as I held my fuel in one hand and steered my car with the other, every bump that I hit in that damn fantastic parking lot, a little bit of mixed fuel would spill out on me and into my car. Until I sold that car, the smell of mixed fuel was a little reminder of that horrible time at Atwoods Farm &...

This store is poorly managed. In the evening the employees (kids) are too busy socializing to do anything for the store. They should be properly supervised by a mature manager. The restrooms are filthy and not properly stocked. I understand some items being out of stock just before Christmas, but it is unacceptable for any retailer to have dirty shelves and so many displays without pricing. Any Retail Manager knows that if there is no price, there is no value. A store should be crisp and clean, inviting to customers at all times. There should never be pest infestations in the pet food and pet treat areas like there is in this store. The Health Department could easily shut this store down. Customer Service should always be the priority and employees must be trained that way. Never should a cashier walk away from customers in the middle of a transaction to go socialize with her friends Any Manager should have the pride in themselves and their company to ensure that their store and team make a great impression on the customers to create customers for life. This is truly a "Broken Store" I would hope that actions to correct this atrocity would happen soon. Atwood's is too good of a company to allow this store to...