EZPAWN — Local services in Wichita Falls

This place is trash! I called for a item that I put an extension on only to be told I had lost it and my money for a EXTENSION was put to something else I didnt want to loose but was willing to over what i was trying to keep my only option was to put MY STUFF i PAID for back on layaway and rebuy it for who knows how much even though it was a mistake on they part!! Then was talked to like I was supposed to be happy with the solution that was given off of a mistake that should and can be fixed then goes to tell me what they encourage for the convenience of them so they dont mess up doesnt matter how long or how someone chooses to leave the stuff AS LONG AS THEY ARE PAYONG THAT MONEY YOU NEED TO DO YOUR JOB RIGHT AND WHEN YOU MESS UP FIX IT! NOT Tell someone what you encourage this young man saying he's the manager needs to get it together and if y'all cant multitask find a new job! I had to call corporate because these people was no help stuff cost to.much for...

Posted an earlier review with a horrible experience. I was pleasantly surprised to receive a call from the district manager, addressing my concerns. After a great chat, and knowing the problem is being addressed, I will gladly return to EZ Pawn and give them another try. Thank you for contacting me, it really speaks volumes for the company.

Update: Went back after being told the store was cleaned up and promised it would be better. Out of the 4 employees in there, we were not greeted once. Walked around the tvs ( looking around for one for my dad) and very disappointed in the state of the tvs and the price. Dust covered almost all of them or dirty tape residue. The prices are ridiculous for used tvs $70 and Walmart sells the same one brand new for $88. I gave them another try and was still disappointed. Just not the pawn shop for us.

I will note that it didn't seem cleaner just less stuff so it didn't...

The new store manager is very rude and she should not even be a manager. She has a bad attitude towards others and she does not care about her employees or the people who comes in to the pawn shop . She is controlling and does not deserve to be a manager . Her employees do not even like her in fact they are really disappointed that she is a manager when she does not have any management skills . Not only does she have a bad attitude but she likes to yell at the customers and the employees . I would recommend that everyone stay far away from this pawn shop . She does not care about anyone besides herself and she does not care about your items . She is highly presidictale towards others . Oh she is also scamming her customers and she does not care . She does not have what it takes to...