Love Of Character — Local services in Wichita

Get away from this place ASAP!

Yesterday I went to the store and ordered two helium balloons to have writing on them, a large one for about $25 and a medium one for about $7. The girl told me that yes, I could write on both balloons—the large and the medium.

The next day I went to pick up the balloons and was BIG SURPRISE: They made the two LARGE balloons for $25 each without my permission. They didn't call me to ask for my permission to change the balloon size. The wording on one of the large balloons was incomplete, and the writing quality was terrible. She said the writing wouldn't fit on the balloon (even though it was large and had plenty of space). But why didn't they tell me before I placed the order? They acted in bad faith!

I explained the errors in the order, and she said both were large because I didn't write in the medium-sized balloon (even though the other girl told me I wrote in the medium-sized balloon too)... On top of all that, the writing was of very poor quality.

I suggest that if you want a personalized balloon, order it online and have it inflated at Dollar Tree. 🤷🏻‍♀️

The lady who was there, probably the owner, was very ignorant and rude... She paid little attention to me the whole time, she was very arrogant, I was treated very badly. It was obvious that she didn't want to serve me, making ugly faces, turning away, and not paying attention when I tried to explain what happened... She simply explained it away, and that was it.

Sometimes this store must be anti-immigrant, and I didn't know it. Because I'm an immigrant, and I've never been so poorly treated since I arrived in the US three years ago. I felt embarrassed and unsure of what to do. They understood my request perfectly, even when I called later to confirm everything.

In the end, two balloons, a wrong order, terrible quality, and $65 overpaid

Balloons that I won't use, and the store made no effort to understand or resolve the issue. Thankfully, it was a small order; in the end, I'm extremely unhappy and frustrated...

From out of state over the phone, I placed an order for a big balloon arrangement to be delivered. From start to finish, Love of Character staff provided excellent customer service. The young woman on the phone took my order correctly, and I was sent an invoice by email that was easy to pay on-line. Since a balloon color I had ordered was out of stock, Maddy contacted me and emailed photos of several alternatives she thought would be good substitutes. She also made helpful suggestions for the best delivery day based on how long she knew the helium in the different sorts of balloons would last. The recipient of the balloons was thrilled with how fun and beautiful the balloons turned out. Maddy sent me a photo before delivery, and I agree they turned out great!! Wichita is lucky to have this professional, friendly and trustworthy business ... highly...

The store is full of fun, quirky, pretty things! Employees where helpful and polite. It's an adorable shop. For me, the aesthetics of having things propped and stacked so that it's engaging to look at, that also makes it very hard to actually see all the stock available. I kept knocking things over, which is kinda embarrassing, so eventually I just didn't want to touch the merchandise because it would create a domino effect. It's also the feature about the store that gives it that gorgeous small business feel, but it kept me from grabbing an item to...