OfficeMax — Local services in Willoughby

I went to the Willoughby store with my mother to take advantage of the penny deals. Ive been purchasing school supplies to donate. Everything was fine. The young man that rang me out and then my mother was an awesome young man. Unfortunately i had to experience a situation between an employee (I believe his name is Phil) and a customer. She was there with a child about 12 yrs of age. The boy was in line to make a purchase and she had a separate purchase to make. Phil proceeds to make a scene that they cant purchase these items as there is a limit. She tells him the boy is making his own purchase. Phil keeps arguing out loud with the customer embarrassing her in front of everyone at the register area She tells him that the young boy doea not live with her, Phil keeps arguing. She puts everything down and leaves the store. He kept making comments. I proceeded to tell him that his actions were not right and that he has no idea if the boy lived in her house or not and he had no right to embarass a customer in that manner. Very rude and not acceptable. I left the store. The woman was in the parking lot and drove up to me. She proceeded to tell me that she was a special education teacher and was using her own money to purchase dry erasers for her classroom. I felt so bad for her. I will avoid this store in the future. There are other incidents where the employees were of no assitants. When asked for assistance they were reluctant to assist. Except for the young man that rang up my purchase. He is always willing to assist and is very pleasant. Im not sure if Phil is the manager, but if he is he needs some seriouse customer service...

This review could really be about any Office Max. I have the same problems at all of them. There is hardly any help and when you do find it they are often serious and crabby with you. They really don't make an effort to help you and sometimes you know more they do about certain products.

While the store to some degree always has stuff in stock, its prices are often higher then if you went to another place like Best Buy. On rare occasions they have a good deal. The atmosphere always feels bleak and cold inside. They should probably look at a more colorful theme for the stores.

Only good things are they sometimes have things you can't find anywhere else. Which is the only reason I...

I stopped by to get a printer and ink last minute and this nice lil dude Logan was incredibly helpful — I was able to get a deal on a printer, ink, and paper without any hassle or confusion. He was also nice enough to carry the box and paper to my car after I (very poorly) drove it around to the front. Very chill experience despite my hectic day, poor dude had to deal with me being a bit of a space cadet. That being said, everyone I talk to at OfficeMax whenever I go in always knows about deals or savings on memberships, equipment, etc, :) just wanted to post an extended thank you to...