Target — Local services in Willoughby

Terrible, just terrible. 4:47 pm 03-01-2020. A young girl helped us with checkout. We had a coupon for our items. She had question but was obviously very uncomfortable asking for some help. She was very hesitant before using a walkie talkie to call for assistance. A older woman (curvy with glasses) approched to assess the situation. Upon arriving the young girl stated that she was unsure on how to proceed with the submission with our coupon. The woman, who was just standing there before observing all lanes, stated that the girl was doing everything wrong and was very condescending/demeaning towards this young girl.(The older woman rolled her eyes, huffed and puffed. Very Unprofessional) If she is a shift lead, she is creating a very hostile work environment. To make matters even more frustrating, she tried running this girl through the process on how to "correctly" submit the coupon. By telling her what to do instead of showing her how. Some people may be more hands on learners and should be allowed to have room to ask questions This girl was very hesitant. It was obvious why. Even during that she continued to tell the girl that she was still doing the submission wrong. After several attempts of her "knowledge" there was no success. I wanted to purchase my cat food and litter that were BOTH under the qualification for my coupon. The woman told me my cat food top/lid color was the wrong color and that's why the coupon was rejected. My cat food was in a 30 lbs bag. Then the woman left without another word. No guidance on how we could fix our order to make the coupon actually valid. She was not called for assistance via walkie talkie or verbally, she walked off to go stand elsewhere and do nothing (observe lanes). That is not a leader. I found this woman insensitive to the young girls needs to learn. I watched intently so I could keep my concern for the environment of this facility clear. Hopefully my voice is heard. I know surveys are important and it's a key in improving the company. What can be done better to improve service and keep your customers satisfied and coming back. What do I think the Willoughby Ohio Target to improve the customer experience? Empathy and Sensitivity Traning for people manage PEOPLE with lives. That girl probably sits in the parking lot before work and panics and worries about having to possible be in contact with such a mislead, hostile workplace. I do not work for target. I am a nurse. I personally hope I dont EVER have to cross paths with the older woman with glasses ever again.

^^^^This is the survey I completed for my visit today. We will see if...

Bad experience. This was absolutely NOT faster than if I had picked out the items myself and gone through a register. Employees that were apparently off the clock (wearing coats), standing around drinking Starbucks and eating Doritos and LITERALLY throwing returned merchandise around the Guest Services area. (This entire area was an absolute mess with merchandise on the floor and carts with merchandise everywhere. It was unsightly and potentially hazardous). Multiple employees walked past us while we were waiting and didn't even acknowledge us. Only 1 employee who was doing a very large return instead of pickups who at one point needed managerial assistance for the return and called for help on a 2 way radio, the manager replied " You know I'm busy in the back right now, I will be up as soon as I can". Yes, the radio was loud enough that we could hear it clearly. The employee was completely confused as to what to do when the manager denied him assistance. I give credit to the customer that was returning items as she stepped aside to allow us access for our pickup upon hearing this. Three registers, one employee who was either not trained enough, or did not have enough authority to be doing the job he was asked to do. We waited far too long to pickup this in store order. How much longer would it have been if we waited outside at order pickup? And on top of all this, the two bags of Lays chips that were part of our order sound and feel like they have been smashed to pieces. Slow service. Messy Guest Services area. Lack of employee customer service attention. Off shift employees hanging around causing a disruption. All of these factors play in to my low rating. If I could give zero stars, I would. I am EXTREMELY upset and disappointed in this service and will not recommend it to others. In fact I will advise friends and family to NOT use it. It is that bad at the Willoughby...

Summary: (Ex-) Long-time customer at this store, but employee verbally berated my wife. Unacceptable.

My wife was at the store this morning to purchase some pens for work. The employee at the checkout left just as she was approaching and didn't return. After waiting for a while, she noticed self-check out #3 light was on and went to it. Before reaching it, the employee who had originally left his checkout station came back and yelled at my wife. Even though the light self-check out light was on, apparently the self-check out lanes were closed, and a sign was up at the opposite end (which my wife didn't see). He proceeded to yell at my wife, "What are you doing? Can't you see the sign?" Not a normal volume, not an elevated volume, a full on yell. She tried to explain but he kept cutting her off, berating her for what she had done. My wife is a very mild-mannered, gets-along-with-everyone kind of person, and was shaking at this point, while he kept yelling. She finally handed him the pens, and told him she didn't want them anymore. While walking out in tears, he yelled "Good, leave!"

She was shaking this evening when telling me what had happened, and is afraid to ever step foot in this store again.

Management, please check your tape around 8:20-8:25am or so to verify.

Completely...