NeoClassics — Local services in Willoughby

I purchased a 2000 Porsche Carrera from this business in late October 2017. It was listed on the website as a "truly well kept and cared for car. Needs Nothing." - During my test drive, the car overheated. The owner stated that it was an air pocket and will clear itself out. I believed his answer. Within 25 minutes of purchasing this vehicle, less than 20 miles from their dealership, the Coolant Warning Light Flashed. Soon after, the Check Engine light came on. I called the owner and he stated that I could get the check engine light diagnosed at AutoZone, rather than offering to have the car brought back and sort this out, as I was driving the car more than 800 miles to my home. I knew at that point that I had been lied to and that I was dealing with an unethical business, with no positive reviews or reputation to stand on. Once home, the car no longer started, could not be driven, and could not pass a State Inspection, causing the registration to be revoked. A mechanic diagnosed the engine as having a cracked cylinder head/block, which causes coolant to leak into the cylinder. These issues typically involve a new engine to be installed, which is what I had to do, at the cost of $9,500. These issues developed within 25 miles (30 minutes after purchase) of driving the vehicle, after the owner admitted driving the car for thousands of miles before I purchased it. He stated that the vehicle was trouble free in his thousands of miles. A vehicle cannot develop a major issue, such as this, in 25 miles of driving, and the evidence shows that this issue was known prior to being sold to me. While I did purchase the vehicle "As-Is, w/ No Warranty", the vehicle was advertised as being very well cared for, and needed nothing mechanically. My complaint revolves around the false advertisement of the vehicle and lack of support after the problem occurred, whether there was a warranty or not.

Additionally, he had promised to mail the vehicle title to me within 3 days of my purchase. After a week went by, I called the business, and asked if it was in the mail. He stated, "No, I didn't get around to it." I was shocked by his response and careless attitude, especially since he had promised it to me by a specific date, and knew I had mechanical issues with the vehicle. This title is proof of ownership of the vehicle, and is highly important. The vehicle cannot be registered without it. When I demanded that he mail the title that same day, he stated, "You're lucky I even picked up the phone today, because it is my Birthday. And I'm not working on my Birthday". After I reminded him that it should've been mailed 4 days before his birthday, as promised, he wouldn't have to drive to the post office on his birthday. I was stunned. He then stated that he had 40 days to mail the title to me, per Ohio State Law, and that he would mail it to me on day 39.

When you meet and talk to the owners (they are brothers), they will be very friendly and kind. If there's nothing wrong with the car, you'll have a pleasant experience and everything will be smooth. However, if there's something lurking under the hood, such as an undisclosed repair, you will be lied to, cheated out of your money, and shown no respect when you try to address it. The owner will become childish and go "by the book", stating that you purchased it "As-Is, with No Warranty", which helps him avoid any potential lawsuits or recourse, which is where I currently stand. He will not honestly provide any known issues of the vehicle upfront, and you'll receive zero support if you find them post-purchase, which makes this a very risky business to purchase from. This business deals in older used vehicles, with very high miles, and many of them will need things to be addressed, although you will not be told that. I advise you get a Pre-Purchase Inspection done by a reputable mechanic, to have the vehicle thoroughly checked out before your purchase. Also, this company was previously known as "Car Connection", allowing them a fresh start with no...

If you don't believe what I'm about to tell you check their bbb report It will tell you just how dishonest this company is and how willingly they are to just Tell you what they think you want to hear to make some money...Worst mistake I've made is buying a car from this dealership. they're the most nicest and rudest conniving people you will ever meet They promise you the world and then when you buy your junk car from them that they don't know anything that's wrong with it they throw their hands up in the air and say oh too bad.the car I bought is a lemon everything including the motor has went.they did replace it and supposedly did other work on it but everything they did has gone or is going.as is I understand but the car was In a major accident that was not disclosed or on their version of a Carfax report.I strongly advise not purchasing a vehicle from them and if you do take it to your own mechanic and get your own Carfax report.as much as they are willing to go above and beyond it's not worth it I promise.i am out $8,000 a lot of money and stuck with another junk car The owners act very friendly but believe me it's all a show just to get your money going here is the biggest mistake you could ever make They are a bunch of scam artists and good luck to you if you take this chance after only having the vehicle for 2 months I now have over a $10,000 repair bill and now they realize it it's on them to fix this I got pushed out of the door and the cops threatened on me because being ignored again and went and met him in his office mind you I appoint your messages him saying he will go above and beyond to fix this kept asking me the same question and when I game the answer that he didn't like get extremely rude and push me out the door and said I'm not doing it when he reached out to me to say he will make it right All I wanted was a good car with no problems like I was repeatedly promised but he can't handle it civilly It's a family ran scam so too anyone that has been wronged or any of the people that do follow my reviews we will be hosting a strike out front several times a month because what they're doing is dangerous to families just trying to make it in life harming them and their children by putting them in dangerous vehicles they know nothing about because they're worried about their bottom dollar. Only they could have just did what they said it's such a shame How good trusting hard-working people get taken...

My wife and I bought a 2005 jeep liberty turbo diesel from these guys. He told us that his mechanic went over the jeep and every issue was fixed and that it would pass Pennsylvania inspection. After getting it home, all kinds of electrical issues started up. Power locks wouldn't work, key fob wont work, no interior lights would come on, sterio stopped working, lighter outlet has no power. When I took it to our garage for inspection and they put it up on there lift, we found multiple issues that were very obviously fixed bandaid style then hidden very cleverly. The muffle was actually not attached, but held on by a chain they drilled through the frame to hold into place. The only way it could be seen was when you lifted the vehicle and there was no wait on the frame or suspension so it wasnt being wedged into place. It turns out the electrical issues are due to someone rewiring and using the wrong kind of wire, a very cheap kind of wire. Also turns out that both front tires are close to falling off due to bad ball joints, and tire rod. Rear springs and shocks are bad. In retrospect, I should have had it inspected before buying, but coming from another state, I had no where to take it. All of these issues should have been addressed before dealer even thought about selling this car. Now I have to pay $2000 just so it can pass inspection even though I was told it would. Over all I would not recommend buying from this dealer without a thorough inspection by a mechanic you trust before hand. To many major issues hidden just to sell a car that is not road worthy. My biggest concern is he knew we would be driving around with small children in the vehicle and still hid issues that could have turned...