Sherm's Catering — Local services in Wilmington

We had Sherm’s cater our wedding this September. While all the food was good, the customer service is a little lacking. During the planning process all seemed well, as did the walk through. We had no real issues so to speak. However, at our wedding, the cocktail hour was not what we discussed. At our walk through it was mentioned & discussed that it would outdoors at the venues fountain. However, on the day of the wedding, this was not the case. After our coordinator set all the tables and decor up, she was informed that it was “not discussed” that we would be doing it outdoors. Multiple people attended the walk through, including myself and my husband, so we know this was indeed discussed. Anyway, the coordinator tried to resolve it and still have everything the way it was planned, but catering refused to make any adjustments. For the amount you pay for catering I would expect there to be some wiggle room, or perhaps atleast try to resolve it with both parties happy but that was not the case. We even mentioned this to the owner when he asked how everything was during the wedding, and we kind of got dismissed. We were made to feel as it was our fault, and we did something wrong, even though it was a misunderstanding on their end. They claim it was our fault, but on the final wedding timeline that they got weeks prior, it specifically mentions cocktail hour would be around the fountain… so clearly they missed that detail. We would not have been as upset if they would have at least tried to be accommodating instead of shutting us down immediately and giving us no option but to have it under the tent. Anyway, to wrap up the review their food in indeed delicious, but customer service could be improved upon. Giving a good review based on their food, but will not be passing on any recommendations for their services.

Edit to add after owner response : If that truly was the case, I’m not sure why this was never mentioned to us by your staff that attended our walk through… at the walk through it was mentioned and discussed where the cocktail hour would take place as well as being noted on our final timeline. We were in communication frequently to address other details the week prior the wedding, so if that was truly the case it could have easily been resolved. However, nothing was mentioned to anyone till the day of. We had no idea that it would incur additional charges or supplies. The coordinator tried to resolve this issue but got shut down rather quickly. Regardless, the cocktail hour was not what we imagined or discussed for the event. Will be keeping my...

Sherm catered our wedding on 10/12/2019 at Rosewood Farms in Elkton, MD. When we first booked Rosewood we were pleased to see that Sherm was a preferred caterer. My step-mom and her family have worked with him before, and he has a great reputation “around town.” When dealing with a venue like Rosewood, you need a great caterer. It is very “DIY” and Sherm’s was able to fill in all of the gaps. They provided set up, breakdown, linens, bartenders, mixers, even a few decorations. We brought our own desserts and they set them up and provided trays to display them. Whatever I wanted- they were able to provide. Becky was basically a wedding planner and a true God send. I could ask her anything, and she was always willing to help. We had a buffet with a filet carving station and plated Caesar salad. Our buffet had green beans, brussels and bacon, roasted red potatoes, mustard glazed chicken, & the star of the show- butternut squash raviolis. Good Lord- those things are to die for. For appetizers we did a meat and cheese spread with fruit and veggies. We also had a few passed hors d'oeuvres. Everyone loved the food. Sherm and Becky were there for us every step of the way, and I couldn’t have pulled this off without them. I would not hesitate to recommend Sherm. Whatever you need- they will be able to help. Amazing service at an...

For my Delaware friends! Wow! If you haven't tried Sherm's food and meal plans, you're missing out on not only all of the fantastic flavors and oodles of options to choose from, but also (hands down) the freshest, easiest way to get great quality meals easily to your table! . Hey, we all work hard and sometimes just don't have the time or energy once we get home to prepare really good meals, let alone doing the tedious shopping to get all the ingredients, that's only half the battle. Then you have to prep, cook, serve, (eat) then clean up everything when you're done, so wanting to try to 1) eat better and on a more regular time schedule, we gave this a try and like I said "WOW!" this experience has exceeded our expectations in every way and now I'm hooked (and so is my wife!). Do the math and you'll find out that you'll not only eat better, feel better, but you'll be saving time and money too. . Again, give Sherm's a try for a week and I'll bet you'll sign up for a monthly plan (like we did) and start enjoying dinner time again. Great food, great quality, great service, all at a great price too! What else is there? My highest complements to Sherm and his staff for making dinner time so much better and easier than ever before. What more could you ask for? Oh yeah, he also offers great catering service for your...