Marine Center of Las Vegas — Local services in Winchester

From the beginning. I pulled my boat out of storage after 3 years and attempted to start it, no luck. I pulled the cowling and motor cover off, checked some things and it still wouldn't start. I reassemble the motor and brought it in to Marine Center. When I picked the boat up a week and half later I noticed when I got home the top cowling on the motor was cracked and broken. Having just handled this piece the day before bringing it to them and it being in storage getting zero use I knew this was not broken when I dropped it off.

Unfortunately the Marine Center took the position of it "was already" broken when I dropped it off but of course they didn't call me to ask about it they just waited to see if I would notice and I did and then they denied breaking it. They sent me pics of it broken in their shop dated 5 days after I dropped it off which proves nothing. Or perhaps proves that whoever broke it was covering it up by taking pics of it because again, non of this was brought up until I confronted them about the cowling being broken.

Bob and Ray are shady people and according to Google reviews Ray (a mechanic) has done similar things in the past. Bob, who comes off as a nice guy straight lied to my face and covered for Ray. This is so unfortunate as a business because A) they were in the wrong and B) I spent $1800 on services and they now lost a customer forever and I will tell everyone I know with a boat to not go here and got a 1 star review over an $83 part. What a shame, what goes around comes around. DONT GIVE THIS PLACE...

I would like to let everyone know that these guys are AWESOME!! August 2017, we were traveling to San Diego from Colorado. On the way we stopped in Utah. My boat ignition quite working, we ended up rowing a mile back to the marina. On the way to SD, we stopped at this place to see if they could possibly help. When I first walked in I was told by two different people that there is no way they can get me in, they are booked out for three weeks. My family's vacation was doomed. They had me talk with the service manager. After waiting a few minutes he came out, I explained my problem. He said 'let's take a quick look.'. He jumped right into my boat, started checking some items. He told me 'The part you need is no longer made, but I might have one in the bottom of my toolbox.'. With my fingers tightly crossed, he came back a few minutes later with the part I needed. I was ecstatic!! I was then waiting for the price he was going to charge me... I was getting ready to pay quite a bit. He only charged me $200, I paid it instantly!! My family and I were extremely thankful! He saved our vacation!!! It may only been a few minutes of his time, but I can't thank him enough for what he had done for my family and me. He could have easily said 'no' and went about his business, but he didn't. ...

Soooo where do I even start. This place will never get my business ever again, so I texted mareta about a month ago to see if I can bring my boat for service, she is the rudest person I have ever spoke too. She keeps telling me to contact bob for an appointment and I wasn’t sure because she is the lady who doesn’t the orders and appointment. Well I call like she tells me too and wanted to speak to bob to get my 2023 bass tracker in for service. They transfer me to Mareta… she seems like she doesn’t want to be bothered. That was the beginning, then I make the appointment and she books me for 3 weeks for a to take my boat in and when I do I drop it off 3 days earlier then my appointment because I want my boat back fast and I texted them to ask on a update on my boat and they are barley pulling the boat in 3 days after my appointment date to do a oil change. Don’t bring your boat here go to bass pro. Way faster and the customer service is way better. The service guy not sure his name is smoking a cig while he writes up my boat. Not professional at all. The only reason this place is a float is because they have county contracts with fish and game and the rangers. Also spent 700 bucks and they treat you like you’re...