Dry Dock Boat Sales — Local services in Winchester

WARNING! Dry Dock Boat Sales and their Marine Service Center are extremely shady. They deceived me into buying a much older motor (2006) than what they claimed it was (2018). Dry Dock initially told they had a 2018 motor. When I arrived, they admitted the motor was actually a 2016. After I paid, they told me I had to wait a week for it to be "serviced." When I went to pick up the motor, it was attached to a boat in water and I could not see the serial plate. The tech quickly put it into my vehicle and closed my trunk before I could see the serial number. However, before I left, I noticed the shaft sticker said it is a 2014, the motor sticker was a 2012. This was a red flag. They just sold me a motor claiming it was a 2016 - my receipt clearly states it is a 2016. But the serial number was much older and didn't match the shaft. When I pointed out this discrepancy and expressed my concerns, the Owner became extremely hostile and tried to forcefully take my receipt from me scratching my arm. She and her father (owner) blocked my exit, followed me into the parking lot demanding that I give them my receipt. I have no legal obligation to give them my receipt. The boat was paid in full over a week ago. The receipt is proof of their fraud/falsifying a motor and misrepresenting the parts and year. Their hostility made me extremely uncomfortable and concerned for my safety, so I left. When I got home, I was concerned this motor may be stolen. The serial plate was not in the standard location for Mercury motors, shaft did not match the motor and was a different length than what they told me. I ordered a 15" ss that is what my receipt says. However, the actual shaft is 18" which is not even a Mercury length. Alarmed, I contacted a Mercury specialist and he looked up the serial number on the motor, it came back to a 2006! According to Mercury, the 18" shaft length is also not standard. I immediately contacted the BBB. Based on the evidence and on the owner's behavior, I believe Dry Dock Boat Sales deliberately falsified the serial plate and misled me into thinking I was purchasing a much newer motor; when in fact, the motor is 12 years older and pieced together on an aftermarket shaft. I now have a motor I can't use because the shaft is too long and it is many years older that what they said. Read the other reviews. you will notice the legitimate ones are all one star. Employees, Will Hayes and Robert "Bob" Miller, along with their friends and family are the only 5 ratings they get, and shouldn't be allowed to...

The entire team at Boating Lake Mead worked together to create an enjoyable purchase experience. Despite the logistical challenges of COVID-19 and conducting much of this process online and by phone, the sales team remained responsive and patient through back and forth questions, negotiation and paperwork. They creatively worked to accommodate our situation being from out of state and we ended up with an extremely fair deal. A purchase doesn’t have to be a “steal” to walk away feeling great. I also appreciated their thorough delivery overview. They didn’t try to sell us accessories we didn’t need, but rather offered helpful suggestions for things we hadn’t considered. We added a couple useful accessories and they were accommodating in changing out a Bimini that better suits our needs. Based on our experience thus far we are confident they will come through with a Bimini solution at likely even better quality than from the factory. Finally, the Lake Mead Marina staff were equally helpful in coordinating a slip rental that coincides with the re-opening of the lake. Many companies would have required us to start the slip rental immediately despite the lake closure, but this company clearly recognizes the value of long-term relationships with their customers and are working with us to minimize the financial and logistical impact. Without reservation I recommend giving this company the opportunity to earn your...

Very Poor Service. I purchased a 2020 Yamaha 242x and was treated like I was wasting THEIR time. It was as if it was their first time selling a boat....I had to follow-up with the multiple times to receive my documents just so I could register it. I had to ask them multiple times to verify the documents were correct because the DMV would not register the trailer. I had to return the boat the day after for service because it was not lake ready and we received error codes when we tested it on the water. I had to follow up multiple times to receive additional equipment they sold me, but were out of stock on. I had to reach out to them multiple times to find out when they will send me deck pads that were "scratched up from a cat" in their yard and 3 months later I still don't have them.....what I do have is a service survey from Yamaha claiming I had my boat serviced by them recently....I have not, but I look forward to filling it out! No matter how many problems I have had with them, they can't seem to figure it out. Even though Will is extremely nice and willing to help, his wife Candice is not. He told me to reach out to him directly yet his wife intercepts his messages and tells me to stop going through him. I tried not to give them a negative review, but facts are facts and I am still waiting for the item on my sales sheet....(which I can purchase...