The Home Depot — Local services in Windham

on friday december 9th 2016 @9 am i went to the windham me. store to get 2x8x12 pt lumber.12 pieces,they were very heavy and on the shelf at head level,i am 60 yrs old and in poor health with bad shoulders, well there were 2 useless associates 16feet away from me, both male and able bodied and talking about nothing to each other as they looked over at me they could see that i was having a hard time struggling with the lumber and they ignored me so i started slamming the lumber hard to make more noise and they still were in deep conversation and really having a good time with each other offering no help to me.by now i am upset,if that weren't bad enough as i rolled my heavy cart toward them i yelled EXCUSE ME!!!! one guy stepped out of the way while the other did not move and yes they are still talking,at the checkout after i paid the nice lady i told her about my bad time with those to idiots and she said oh no with real sincerity and said i will tell someone about this.i ask you, why does home depot hire people like this???they are an insult to that store and to people like me. my wife and i spend about $2000.oo a year at that store but guess what, we are going to cancel our card,never go back and open an account with lowes across the street.totally disgusted !!!! by the way, the one star is for the nice lady...

Service at Home Depot continues to worsen dramatically since Covid 19!! It’s amazing how companies still use this very stale and obsolete excuse to excuse all kinds of horrific customer service.

Now HD gives customers a “window” for delivery from 8:00 AM - 6:00 PM and they do it without any shame at all for a delivery fee of $79.00. But HD will give you “real” customer service for an additional fee of $20.00. So if you don’t agree to be be blackmailed or embezzled for an additional $20.00 they keep this information that they obviously have from their schedule secret.

Home Depot doesn’t care if customers have to lose a full day of work as long as they get a measly extra $20.00.

HD your day of reckoning is coming as inflation and recession deepens. Remember the mid 2000’s? Back then I was building a home when very few were and Home Depot basically begged me to buy more every time I entered the store and rolled out the red carpet. Those days are returning very quickly.

It is high time for customers to let these companies know who sets the rules, which should be based on customer needs. I own a business and it is my customers who tell me what works for them and what does not. Time to vote for companies with your feet and...

Seems to be hit or miss on the service. I called to ask about material for a small DYI repair, and the guy was most helpful, free with advice and, promised all the materials were in stock. When I got to the store, I ran into questions because there were so many variations on the material and nothing appeared to be standard. I tried repeatedly to flag down a store associate to help me, and only one bothered to respond, saying it would be "a while". I said I'd wait, but nobody ever came back, although I did see several staff members apparently hanging around doing nothing. I finally gave up, left everything behind in my cart, and went across the street to Lowe's where I immediately had not one but two helpful associates willing to help me find exactly what I needed.

Better luck next time.

UPDATE: Alas for the better luck. We used their "At Home Services" to have a new roof installed. We paid a premium for buying into the promise that the corporation would stand behind the job even as local contractors may come and go. What we've got now is a leaky roof, major insurance claims for repairs, and a circular pattern of pointing fingers. Never again will I do business with...