VCA Windsor Animal Hospital — Local services in Windsor

VERY UNHAPPY WITH THIS PLACE!!! Ridiculous fees that they didn't even quote me on correctly nor gave me all my receipts after. They had me pay $100 deposit right before they were taking my dog, which they said was because I was new. They led me to believe it was for other fees other than what it actually ended up being for. My animal had a major emergency and I only had a certain amount of money which I explained to them. I made sure to keep asking about fees so I could cover it. The bill ended up being more so I had to borrow these funds. Well, after its all said and done I paid an additional amount of money that they never went over with me...it was over $500! If they went over everything I would have at least had the right info. I called the following day to go over things and have them mail me this additinal receipt that apparently they never gave me but they never did. Had to call again 4 days later and talked with a manager who basically made a bunch of excuses instead of apologizing then seeing how that was a problem for people so they could be more mindful. She even made an excuse for not getting this additional receipt, they never gave me there or in the mail 4 days later, saying the person sending it can take a couple days and they have to take it to the mailbox! How silly! I live in the same town as this place! How does it take from Mon to Fri to get it even if they didn't send it for 2 days?! And why wait this long if I'm calling stating that I'm upset about what happened and never got this additional receipt with these fees they never went over me paying? Kind of funny how you don't go over it there and even now can't seem to send me this info and still make excuses! I mean come on. Our pets are our family and I do feel they take advantage of that because you don't want to have your pet in pain and not get the help they need. It was a Sunday and no other place was open around here so I was stuck with either having to wait longer with my pet in pain or have them take care of things and pay but I should have been told all the fees and not be made to feel like there was no other solutions that could be offered if I absolutely couldn't come up with the money. There were a bunch of things I saw when there, even with the vet I had, that I won't go over but I just felt even in the beginning of being there that it just seemed not right and in the end I feel taken advantage of because of my circumstances with my dog. I think it's sad that places are like this especially when there's a lot of people just barely getting by trying to help animals, and you have places like this that will do this and then making excuses for this type of service. It's my fault for ever going here but it's a lesson learned. Need to trust how I feel in the beginning but with my circumstances it was not an ideal situation. There was a couple nice ladies so I'm not saying anything about everyone there and their character but unfortunately certain people and theirsystems/fees they have in place don't help the majority of people just trying to get what they need for...

HORRIBLE, This example of a veterinarian (Dr.Sloan) puts veterinary medicine to shame. You should be embarrassed of your behavior! We have been clients of theirs for over 5 years. I took my sick kitten to them 3 weeks ago. He was clearly displaying symptoms of being sick. He was immediately treated for an injury even though he had a high fever and was not eating or drinking. I told him we had taken in another rescue that had recently had an upper respiratory infection and he preceded to talk over me and insist it was an injury. My kitten was given an x-ray, sedation, and steroids and sent home($550 later). Within 2 days he had severe pink eye. He was then given the wrong medication and it made his condition worse ($150). At that point, we were a week into him still not feeling good so I then decided to transfer his care to another hospital. His eyes had gotten so bad and painful and it had transferred to the other eye. Not only did the eye medication not help it made it more painful for our kitten. Our new vet recommended we do a test to see what kind of infection he had and (what a surprise! NOT) it came up that he had and Infectious Upper respiratory complex. He was then given the proper eye ointment and antibiotics and is now on the mend finally. Who knows what would have happened if I kept my poor cat in Windsor Animal Hospitals care because he was committing malpractice on my cat at my expense to rack up a bill on something that was not necessary. I totally agree with another yelper about their opinion so I am going to use their words because I could not describe it any better. See below.

BEWARE: Dr. Sloan is either negligent or worse, an opportunist. He just wants or needs to make as much money as possible. The type who would take advantage of others who are relying upon and trusting that a Doctor is honest and is doing the...

I moved to Windsor, CA around 2005 and shortly thereafter I had the good fortune of finding Windsor Animal Hospital. My dog at the time required veterinary attention and we were introduced to Patricia Piper, DVM. She is an amazing Veterinarian who clearly cares about all the animals she treats and the people who bring them to her. Since my first visit, I consider her my primary Vet at Windsor Animal Hospital. In addition to Dr. Piper’s great car, I feel that my dogs have received exceptional care from all the veterinarians working there. All the staff members that I have encountered over the years have been friendly, knowledgeable professional and quick to offer assistance.

Recently I have had the opportunity to have my dog assessed by their Rehabilitation Specialist, Kristen Hagler, RVT, CCRP. My dog had an AACL tear surgically repaired several years ago and occasionally he will do something that increases his pain to the point that he will not bear weight on that hind leg. After the latest episode, he had an extensive evaluation by Kristen. When she was explaining her findings, I was very impressed by the detailed description of what was going on with his knee joint as well as the impact of his knee pain on his ankle and hip joints. Kristen’s knowledge of canine functional anatomy was superb. She described everything to me in a manner that I could easily understand, proposed several rehabilitation options, and provided a home exercise program that I am able to do without difficulty.

I am thankful to all at Windsor Animal Hospital, including the rehabilitation team of Kristen and her...