Panda Express — Restaurant in Windsor

I’d give this place a zero if I could. Wow! I placed a $300 order today for my first grade students for a Chinese Lunar New Year celebration. I requested for it to be ready at 11:15. We arrived for pick up at 11. It wasn’t ready until after 11:30.

The order should have included 3 orange chicken platters, various rice and chow mein sides, and had four salad bowls for teachers. The order also had a note for utensils, plates, napkins, and soy sauce for 70. There were plates, no napkins, no utensils/chopsticks, and 28 fortune cookies. We did get a small box of soy sauce though. Last year we did this as a grade level celebration with the best of care. All of these items were included without reminders. We were also given a serving tong for EACH platter. This year we had ordered (though not received) 8 platters and didn’t receive ANY tongs or serving spoons.

Two of the lunch order bowls were incorrect. The nuisance of delayed time was incredibly annoying and messed up our serving time with students, as well as caused quite a wait for my pick up person.

But, the worst of it was that two of the most expensive MAIN dishes (orange chicken) were missing!

Upon calling, the manager told me that they for sure handed the pick up person two containers of orange chicken. (Mind you, we ordered three.) He then argued with me for ten minutes and told me this has happened before and I “must go check my car” because it had to have “slipped under the seat”. He continued to argue with me regarding these three things; They gave me two for sure (despite my ordering three), that they knew it was in the car under the seat, and that he would investigate.

After calling corporate, and about half an hour, they called me back and said they watched cameras and that they did NOT in fact give us 2 (or 3, that we ordered) orange chicken, and did verify they messed up and would refund the chicken.

I will NOT ever use this location again for our school festivities. Do NOT recommend. The service was poor. The food is mediocre. The customer service was horrendous. I’ve never been gaslit, accused of lying, and told to check my car repeatedly as if I am unable to check for two full catering platters of chicken and “lost” such...

Every single time I order from this location to pick up is a horrible experience. It got to the point where I stopped ordering from this location for quite some time. I decided to give them another try, and I was disappointed once again. They tell you the sauces are in the bag, if you check at the store they stand there and give you dirty looks. Just to find there are no sauces in the bag. I did not check the bag and got home and low and behold no sauces for the teriyaki chicken. If I wanted just grilled chicken I would make it at home. The manager working at this store has the worst attitude. Always snapping and should not be in the customer service industry. The food isn't even worth the fustrations, it comes out old the chow main is stale, the white rice is crunchy and the orange chicken is mostly gristle or batter. 1/10 do not recommend eating at the Panda Express in...

The thing I love best about Panda Express is the family meal they have it's a great deal for 2995! Dollar sign! Thank you very much for the good food that I've eaten and you know what time to go on there when the food is fresh it's always five o clock! Now I went to Panda Express in reading and yet they're nowhere as good as you! And they don't have the family deal for the same things I order for the $29.95 they charge almost 50 bucks with two egg rolls! The food was impressed the people aren't happy and the meal wasn't very good because it tastes like it's sat around for a while but yours is always hot and fresh thank you very much fast food Chinese food and for the price you can't beat it give me the honey walnut shrimp any...