AT&T Store — Local services in Windsor

I can not thank Mr Serrano enough for taking the time to help me!

The day before I was at the AT&T store in Windsor 6500 Hembree Ln, Windsor desperately looking for help. The unkind man who would not help me just kept telling me “I can sell you a phone” and when I asked to use his phone to call AT&T he said no. He also said nothing could be done to get my AT&T account back. I don’t know if he was intentionally lying or lacked the knowledge of how to do it.

I had switched from AT&T to T Mobile because reception had dissipated to the point that I was not getting calls. I brought my perfectly good working cell phone over to T-Mobile because they verified it would work. It didn’t end up working. :-( This is the only phone in my home. I am currently caring for my mom on hospice and it is crucial to have a working phone. I was desperate to get the working phone.

I arrived at the Stony Point AT&T retail store braced for another bad experience but I received the exact opposite. Mr Serrano said no problem I can help you. It’s called a “Win Back”. He spent the next 2 hours jumping through AT&T and T-Mobile hoops to have my old account reinstated and working. There are privately owned retail stores and there are corporate stores. Usually if you are having technical difficulties the retail stores are not knowledgeable and don’t really want to help because all they want to do is make money by selling you a phone. Mr Serrano and the Stony Point AT&T store are not like that. The next time I need a new phone I will go to them. They earned my business with their generosity, experience and knowledge.

Mr Serrano is my hero. Life is so hard for me right now caring for my dying mom. Kindness goes far in keeping me going...

Just went in to try to get my account pulled up to see if I was being billed for service that I was not using. Without even looking at my account or willing to look up my account or even caring enough to try to open it or talk to me more and see what we can do about my situation I was just told Yep they’re billing you. Nope you can’t do anything about it. Yep, they’re still gonna bill you and I felt like I was bugged by them for asking these questions in my first walked in the store the gentleman was sitting down playing on his phone, so I’m guessing I interrupted whatever he was doing because he was very short with me and not willing to help. Just wanted to get back to sitting down and doing what he doing before I walked in. I’m also a local Windsor resident and I’d like to shop local and support my community that I will not be supporting this AT&T store. I had bad experience a few months back when I first came here and I just wrote it off as new guy not trained in that so didn’t think anything of it but now that I came in here and different people, and it happened to me a second time, not coming back to the store

The best door to go to is going to be the corporate store that’s off of Santa Rosa Ave. right by Crumbl cookies and the Costco shopping center. They have the most power to help you and also employees care about any question you have if it’s...

WORST AT&T store ever!!!! Jose, who was working alone, was helping another Spanish-speaking customer when we arrived.

We walked in and he said it would be a moment, ok?

I said I’m here to get a SIM card & he turned back to his customer. Another customer was waiting also.

Jose continued helping the man, and even when he was waiting for the man to do other things with his phone which he wasn’t directly involved in, he ignored us.

After 45 minutes, the other customer got up and left.

Finally, when the customer sat down where the other customer had been sitting at the table to do something on his phone, I interrupted and repeated that I was just trying to get a SIM card. Jose opened a drawer and said they were out of SIM cards.

“Are you kidding me?? We’ve been here for 45 minutes!!” “I didn’t know that’s all you wanted.” “I said that all I wanted was a SIM card when we walked in!” “There’s another AT&T store in Santa Rosa.”

Thankfully THAT AT&T store on Mendocino was GREAT!

Teddy was working there. He was as awesome as...