Celebration Title Group — Local services in Winter Haven

Thanks to Tristan and Adrianna’s efforts last night, we were finally able to get this loan closed yesterday at 7PM in the evening.

That said, I would like to make it clear that the way this process was handled is entirely unacceptable. There has been a complete lack of regard for the client throughout the day. As communicated multiple times, she is on vacation with her family and spent her entire day waiting by her phone for instructions to sign.

It is extremely disappointing that no one in your office was available to take a call to properly address the issue and work towards a resolution. Instead of collaborating to find a solution, the focus remained on deflecting responsibility, despite the clear and repeated instructions we provided. This level of service is simply not acceptable.

I hope this serves as a reminder: it is far more productive to ask for assistance early on than to delay a closing for six hours and negatively impact the...

AVOID THESE PEOPLE AT ALL COST!!! They were by far the most stressful part of our home buying experience. From lost paperwork, to not getting our keys an entire week after closing and PAYING due to lost paperwork, now 2+ months after closing they say my home was not closed correctly & they provided little to no information or assistance to correct their mistakes. Beat around the bush with several people, avoiding taking accountability & questions we have asked, told I would be contacted by a manager- & of course, no manager has contacted me. Absolutely unprofessional and careless. Save yourself the stress and choose a different...

They were too busy worrying about gimmicks and made it take 5 hours after closing to get funded by my bank. They also did not same day my left over closing balance to my bank. I have used 6 title companies to buy and sell residential houses and this one rates as the worst process I have...