Jarrett Gordon Ford — Local services in Winter Haven

I tried twice to call and set up an appointment. Both times I was transferred to service but no one would answer. I then just went online and booked an appointment for noon on Saturday. At that time I clicked on 2 services. A $59 works package and a $179 front brake package. After booking online I received an email verification.

When Saturday rolled around I arrived at 8am to drop off the Edge just in case they could get to it earlier in the day. When I checked in the man behind the desk was nice, but told me the online booking system did not work. I told him I understood and let him know that I needed the works, the brakes checked, and wanted odd sound eminating from the front axle evaluated.

Within 30 minutes or so the office worker called me and told me the oil change was done and the brakes needed immediate attention. He told me he could get me done for $535. Knowing that the brake service I booked online for $179 did not include new rotors I figured the extra cost was for the rotors so I told him to go ahead with the work. The man told me he had the parts in stock and the Edge would be ready in an hour and a half.

On my way to pick the Edge up I spoke to a friend who told me I got ripped off. He sent me a screen shot of a brake package from autozone which included 2 new rotors and pads and shims for only $179.99. Now I know autozone parts are not genuine Ford parts but the price for oem should not be drastically inflated.

Thus, I was already a bit annoyed once I arrived to pick up the Edge and upon reading the final invoice I see a $660 total! I then began to confront the gentleman about the pricing. I even reminded him he quoted me $535. He then told me that was only for the brakes. He could see I was upset. I told him that last month I spent $1400 replacing a bad PCM in the Edge with the main shop. I told him I am a teacher and that I was shocked to see the mechanic made $250 for less than 2 hours of work (I don't even make $200 in a day!). I then asked him for a discount due to the miscommunication. He refused. I then asked for the shop fees to be removed. He refused again. He continued to tell me he has nothing to do with pricing (which I know is true), but he does have the ability to negotiate a bit (I have been driving Ford's for nearly 30 years) to help a customer.

I am still shocked that I paid $660 for an oil change, tire rotation, and a set of new pads and rotors. I feel taken advantage of and I will do everything I can to only use JG Ford when absolutely necessary.

My wife also wants to purchase the new Mach E. As we save for the down payment we will now be sure to look at other EVs and will be sure not to purchase whatever vehicle we choose from Jarret...

Highly recommend Jarrett Gordon!!! I inquired about a certified pre owned Jeep from this dealership. So Lametrius called me back and I missed his call, so I tried calling him back and he was with a customer so I figured I'll just drive over there since I lived an hour and half away. I was about thirty minutes away from them and he called me. I told him I'll be there in 30 minutes, he said okay I'll see you then. I accidentally pulled into their service center and was completely confused, two people that worked here were walking past me so I rolled down my window and explained that I was looking for Lametrius. They were so incredibly helpful and kind they got a hold of him and found out he took the jeep to their main dealership to meet me. They also gave me great directions on how to get there, thos is coming from someone who needs GPS for EVERYTHING! LOL Anyway I get to the dealership, meet Lametrius and he was just one of the most down to earth not what so ever pushy or crap talking salesperson. He made me so comfortable. We went to check out the jeep and I swear to God the way he checked everything out on the vehicle was like he was the buyer lol. So we test drove it, I fell in love with it. We talked and talked, I swear I felt like I've known this guy forever. We get back to the dealership, we just sat in the vehicle talking and laughing about life and music. We finally went inside and everyone in this dealership made you feel so comfortable and right at home. They were all very accommodating. I have a very high level of anxiety around crowds of people in general. I didn't have any anxiety at this dealership. I have bought many cars from many salespeople at dealerships and never had such a great experience like I did here. If you are in the market and looking for a Ford or pre-owned vehicle I'm telling you this is worth the drive. They even gave me a 90 day/3,000 mile comprehensive warranty. They provide you with the carfax and have you sign it. If something is found to be wrong with the vehicle and was not disclosed in the carfax, they buy it back. If you go to this dealership you have to ask for Lametrius he is definitely a people person with an awesome down to earth attitude. I give Lametrius and this dealership 5 stars!🌟 I even kept his cellphone number. He's the type you could totally just hang out with and have a good time. I never thought I'd feel this way about a car dealership or...

I purchased a Certified Pre-Owned vehicle from this dealership—at least, that’s what I was marketed and sold. However, shortly after purchasing, I started receiving an "Engine Fault Service Now" message on my dashboard. When I reached out to the dealership for assistance, I was suddenly told that my vehicle was not certified and that I would have to pay $180 just for a diagnosis, plus additional costs for any necessary repairs. This was a complete shock, as all the information I was given when researching and purchasing the car indicated that it was certified.

From January until now, I received little to no response from the dealership, despite my continuous efforts to communicate and resolve the issue. After months of back-and-forth, they finally “gave” me the warranty that should have been included at purchase—but instead of the full 3-month or mileage-based coverage, I was left with only 26 days to figure everything out on my own.

The only positive experience I had was with my sales associate, Mike, who was fantastic and truly did his best to help. However, Victor, the sales manager, was extremely unprofessional—he was rude in our conversations, promised to send emails and documents but never followed through, and eventually went completely radio silent. Despite my numerous calls and emails, he refused to respond and instead sent my sales associate to handle the situation rather than taking responsibility as a MANAGER should.

To make matters worse, Nelson, the general manager, was also copied on everything and never once responded—I have never spoken to or heard from him despite my direct attempts to reach out. The lack of professionalism and accountability at this dealership is beyond disappointing.

If you're considering purchasing a vehicle here, read every document carefully and make sure you're truly getting what you're paying for. They will mislead you, delay responses to avoid taking responsibility, and leave you to figure things out on your own. I would strongly recommend taking your business elsewhere. - If i could leave 0 stars, I would. - Also, if you're the dealership reading this. Don't comment "reach out if you would like to discuss further" as Nelson doesn't respond. Therefore, it is...