West Marine — Local services in Winthrop Harbor

This review is not directed at the West Marine in Winthrop Harbor, but at the West Marine online order system (which I could not find an area to post a review).

Recently ordered 3 Xintex Carbon Monoxide Detectors. These CO detectors are to be replaced every 7 years. Two of the detectors that I received were dated as being manufactured in 2024 (good). The other CO detector was dated manufactured in February 2022 (really bad).

I contacted West Marine customer service and they would not replace this unit. Regardless of the cost of the unit, this is a life safety issue and they would not address my concerns. They offered me a 25% discount on the unit but would not offer me a replacement with manufacture date anytime in 2024.

I've been a West Marine customer for 40+ years and am very disappointed with service their over the last 6-7 years. I will be looking to Defender Marine and Jamestown Distributors for...

The store has friendly staff, but the inventory is limited when it comes to sailing gear. The corporate side seems to think they don’t need to cater to the sailing community. A very small section is dedicated to sailboats and hasn’t change in 20 years. The other thing I find is that West Marine corporate thinks they are a name brand. Sorry guys, you are not a brand name, so you shouldn’t be charging more for your label than the brand name next to your products. As a consumer it is an insult to think that we don’t know the difference. West Marine does not produce any of its labeled products , they are purchase from the actual manufacture, brand name companies. Wake up corporate! Smell the coffee, get off your high horse and know...

Everyone thinks Amazon is the best place to shop. Your either kidding yourself, or are lazy, you have drank the Amazon water. I purchased a hand held Marine radio for 30.00 cheaper at west marine. I was able to get my questions answered by the salesman and he also showed me another model and was able to help me decide which one was best for my use. And it was nice to be able to hold it in my hand and play with the buttons. Try doing that over the internet. I also was able to get a 5 year warranty,yes 5 years because a lot can happen in 5 years to a battery and still be cheaper than amazon. Great job west Marine for the product knowledge and helping me out and saving me 30% on a...