Ashley Store — Local services in Wise

My grandparents purchased a double recliner but later realized that there would not be enough walking room in their living room with the recliners extended. They had to change their order to accommodate the space in their living room. Before ordering they were not made aware that there would be a 25% restocking fee if any changes were made. Their furniture was heavily priced so the restocking fee was pretty substantial. I feel like they were taken advantage of as elderly customers and care was not taken during the sale. If the proper care had been taken then the restocking fee would have been fully disclosed before the purchase was made. Their lack understanding and unwillingness to waive the fee since they did not make them aware in the first place is absolutely terrible business practice. I am very unhappy on their behalf and would still like this issue taken more seriously and their money refunded. Highly disappointed in the lack of customer service...

As soon as we walked in the door, Brittany Kennedy met us with a big smile on her face. She made us aware of the current sales and showed us what we requested. My husband and I talked about the item that we came in the store to look at and discovered neither one of us was interested in it. Ms. Kennedy offered to show us other items throughout the store. Another couch caught our attention. Ms. Kennedy was completely focused on our questions and answered with great knowledge. Once we decided to make the purchase, Ms. Kennedy walked us through the process with great ease. Brittany Kennedy displayed extreme knowledge of the Ashley furniture. She also offered great recommendations regarding colors and decorating techniques. It is in my opinion that Brittany Kennedy is a great asset to the Ashley Company. I hope to do business again with Ms. Kennedy in...

Experience was great. Sales lady needs more training on products. Was VERY specific on questions asked and she answered incorrectly. After sales lady told me everything was in stock, come to find out from delivery company it wasn't. Waiting almost 1 month for delivery, then I had to make another 1 hour trip to Wise to purchase item missing (did get a discount), 1 hour drive home, then had to finish the setup myself....after paying $99 for delivery AND setup. Not delivery guys fault, that company was GREAT! Friendly, courteous, answered all my questions. They was the ones to tell me I was missing the foundation. No one at Ashley's noticed I was purchasing a purple mattress but NOT the foundation. Sales lady told me the foundation was included with the mattress purchase....guess not. But overall experience was alright. Manager was nice...