Elevations One — Local services in Woodbridge

Honestly, my opinion on this apartment community is far from loving. I have been staying in this community since October 2018 and I have yet to see management act like they care for their current residents. As of now, all they care about are getting rent paid on time and making sure they are getting paid. As of now, there was a flood at the beginning of June. They only came to service the floor twice saying it was a foundation crack (first week June 2018), with little investigation done to determine where exactly the leak was from. They just placed new padding under my floor, dried the surrounding area, closed the rug off, and called it a day. Maintenence does not attend promptly to their calls I've been waiting on a new door as well since there is a huge hole in the bottom, giving access to every critter known to man that can fit through a crack. These people are so worried about renovating their apartments than attending to the services and needs of their current tenants. There is no clear line to talk to management and when you try to, they will try to belittle your intelligence and then hit you with a common "sales pitch" to keep your service. Don't be fooled and think twice before you come and try to get an apartment with Elevations One. These guys have lawsuits written all over them! Most of the tenants do not know better. But for me, well I know for a fact that BLACK MOLD, roaches the size of Kansas, musquitos with their own set of your apartment keys, constant floods, appliances never working properly, poorly renovated apartments, and standing water for a month is a cause for concern. Think twice! It's been over one month and with how this community handles mold emergencies, just know that you're wasting your time completely. These are not livable living conditions! (Look at attached photos for proof) Por Favor Este lugar no es seguro para sus hijos y su familia. El moho es un problema aquí, y los hombres de mantenimiento no hacen nada. Ahorre su dinero y su tiempo. Mire en otro lugar. Thank You,...

I am writing this review due to the neglectful behavior as a potential resident. I have been trying to reach this office regarding scheduling a tour and the only person who picks up is Tianna. The first time I attempted to schedule a tour online, I was told to call the office and couldn't even access the calendar. I called the office and was told by Tianna that tours were not being offered at that time BUT if we apply (by paying the application fee) we can tour the unit.... seems sketchy enough right? After a few weeks, I now see that I am able to schedule touring online through the website. Then last week after scheduling my tour I tried calling the office multiple times throughout the week to confirm the tour I booked for last Saturday (March 15, 2025 @ 2pm) and to make sure the unit I wanted to tour would be available as I am seeing online, I left multiple voicemails due to me not getting a response... Tianna finally called me the day before stating that the unit I wanted to tour is not available....NOT EVEN A MODEL.... Even after looking online TO THIS DAY (3/21/2025 @ 3:09pm) I am still seeing the same 3 units online that I've been seeing for the past few weeks. Yet nothing is available... The least you could do is get it off your website. I kept asking why is this so and all she could say was "we dont have any 1bd1bath available." I ended up not going to the tour even though she did not care to ask if I wanted to reschedule or anything that is all she had to say. I decided to book a tour online again for this Saturday just to receive an email AND text saying my tour has been cancelled TODAY (3/21/2025) THE DAY BEFORE AGAIN.... NO EXPLANATION, NO PHONE CALL, NO VOICEMAIL, NOTHING. Please see the attached emails and texts as this is very unprofessional and crude. Not sure what this community's issue is but they need to get it together. It is already hard enough to find an apartment but instances like this makes me want to stay far away from apartment complexes as this is...

Hold on to your hats my experience at elevations was a nightmare at first things was quiet , cool no issues within a week small things started to happen such as I keeped getting pay or vacate notices an when I provided my money order receipts it was always a computer error then small things would happen within the neighborhood from fights to crack heads knocking on your door for food or water the property assistant got the security involved then the security team would tell the residents it’s nothing much they could do so I started looking for an different area to live in long behold I found a townhouse but here is where the nightmare began the assistant manager would not return the phone calls or provide documentation that I was a resident at elevations so I had to involve the property manager Jamie she found out her assistant was withholding documents as well providing my information for others to live on the property I got the police involved the assistant was fired as well she took money from me stating I had not paid rent or utility fees I provided all my money orders as well a security deposit that the assistant said I moved in on a special of no security deposit I provided all my original money order copies I was told by cooperate that I would be owed back my 3 thousand dollars now it has been two months no phone call or anything I returned to check on my return long behold Jamie is gone and all new people are in the office be smart stay away I’m still awaiting for my return I’ve lawyers involved as well landlord an tenants relations involved and no one has returned my call or emails my next step is fox 5 and the NAACP don’t get me wrong some people may of had good experiences but what I had to encounter put my health more at risk as if dealing with a bad heart an blood cancer was not bad enough I lost hair an weight thankgod I’ve relocated to a nice quiet neighborhood an my kids feel safe a lot needs to change...