Popeyes Louisiana Kitchen — Restaurant in Virginia

This is probably the WORST popeyes I have ever been to! I wouldn't have minded waiting the 20+ minutes, had the order at least been correct and there not being 6 people working (even though two of them just stood behind the register having a conversation and laughing). The first bad sign was the cashier having 2 inch blue and green nails, with no gloves on, rubbing her face, yet handling peoples food - didn't see her handling food until went back in for meal fix, and she was putting food in someone elses box. Thats a big NO in food service! I ordered the 5 piece wing platter with two sides (only got one side since she rung it up as a combo with one side and not a platter with 2 - which I let go since I was only charged for the combo) and the 3-piece meal (with 2 breasts and a thigh, which she said was an upcharge and I said ok). The drinks (fruit punch and coke) were bad as well. The fruit punch was basically red colored water, and the coke was extremely flat. Then the order was incorrect, seeing as how all meals come with a biscuit, I don't understand how they forgot it in the 5-piece wings. Not only that, but I paid the upcharge for the two breats and thigh and they gave me a thigh breast and wing. Easy fix ... apparently not, went inside and let them know. Instead of just putting a breast in the box and taking out the wing (they coudl've just left the wing, but I know different companies require different things) - they threw away the breast, thigh and wing, and then gave me another two breasts and thigh. EXTRMELY WASTEFUL!!!! Ths was the WORST esperience I have ever had a popeyes, and will definately not...

On Tuesday, January 26th 2022, at about 12:51 PM, I placed an order at the drive through window for a two can dine with a code. I asked for two mac and cheese sides, for the two sides that are included, and a separate large red beans and rice. I get to the window and notice that a side is missing after I paid a total of $12.13. ————I inform the manager of a missing side, then she (Ruba, or Rupa, I believe she stated, wasn’t clear)————- goes on to tell me that I could not get another side because the mac and cheeses are not regular sides. I was not informed this until after I paid, and realized I was missing a side. I was charged $8.99 for the two can dine, $0.50 for one of my sides, which was the mac, and $1.95 for a large red beans and rice, apparently they made this one of my two sides, and had claimed to have given me an upgrade without communicating with me first. I asked for a large side any ways, but was missing my second regular side, so I did not benefit. The manager was rude, condescending, and non-accommodating, the last straw was her accusing me of wanting free food ( she is referring to a mac and cheese), which is insulting and embarrassing . Therefore I asked for a refund for my entire order. She threw away ALL of the food, instead of giving me my second side, a small mac & cheese, for their mistake of not communicating, and charging me incorrectly, she made a big deal just to throw all of the food away, what a shame. As someone who works in retail, and her being a manger (Rupa, Ruba), I am utterly disgusted with her behavior. Looking forward to having this rectified, thanks and...

One day i was really sad and i decided to stop at popeyes. I ordered the classic chicken combo that came along with the cajun fries and my sweet tea. When i went up to order i almost broke down i was so devastated. The most sweetest and welcoming employees were nice enough to take my order but in the nicest way possible. I have never felt the vibe of a fast food this nicely ever since. While i was waiting the smell of chicken filled my nostrils with pleasure. I was so hungry for my meal my stomach was grumbling! The environment of the restaurant made me really grateful i stopped by it felt really calm and not chaotic like other fast food restaurants. The business was going really well that employees looked like they were working hard. The manager look like they have everything under control at all times. The colors in the room made me feel very relaxed and not sad. But relaxed in a happy way not boring. I got my meal and decided to eat at the restaurant instead of going home where i am reminded of my misery. I loved every second of my popeyes chicken it felt like home that day. The employees kind. The chicken the fries were just right. I really liked the popeyes near jefferson davis hwy. I have never felt more pleased to have a chicken sandwich especially having it so close to home. Currently missing my favorite chicken. I will be returning soon and hope to be a valued customer. Keep up...