M Health Fairview Woodwinds Hospital — Local services in Woodbury

So, I'm a long time visitor to this hospital. I'm a 36 year old man and I remember having gone there myself over 20 years ago. Back then it was an amazing facility. Now I know covid really hurt the health care system and I honestly don't want to bash the efforts made.

My experience yesterday and there's a punch from another recent experience to follow.

Yesterday, my sons mom was injured in a dirt bike accident. I took her to a hospital I'm stillwater but her mom made a, concerned point, and it was suggested we go elsewhere. I said, I'm taking you to woodwinds then. It's a top notch hospital with the best of the best. So I raced her over there. While I was in the waiting room I over heard the staff talking amongst themselves in let says "work talk". Little about me, I'm a blue collar worker. I understand shop/locker room talk. Its work and we are all frustrated at times. However, when the greeter said "that skinny little white boy" my ears perked up. Then I listened to her and co workers continue to make more vulgar statements. At this point I was the only one in the lobby. Then it got busy. This same person then directed incoming patience in need. I've never heard a women call a patient in need "bro", "ya bro, right over there she will take your info". I also, stepped out to smoke a cigarette a few times over the 4 hours I was there. At one point a female security officer stepped out and said "hey bro, this is a non smoking campus." She was nice but instructed me to just walk to the parking lot. I'm not sure what was worse to be honest. The way she was so unprofessional speaking to me or that fact that it was her job to over see policy and she told me to just walk 20 feet away. She was one of the workers taking part in the vulgar conversations I was hearing over the hours I was there.

So here's my end with this. My mother was admitted to this hospital in November. Senior citizen, yet early 60s, lots of health issues, and again I know covid took a toll on hospitals and new policies were created. In this particular situation my mother was there for several weeks. The hospital had a policy that a new patient had to wait a certain amount of time before they could have visitors. The time elapsed by over a week though and the hospital still wouldn't allow my father to see my mom. It took a threatening phone call from a family members law firm to make the hospital abide by their own policy and let my dad see his wife. This was a few months ago in December.

I know I have said alot in this review however I couldn't send a complaint via the hospitals website. I would like anyone who took the time to read this to think twice before going to Woodwinds hospital. They failed my mother whom is no longer here and even after that I made the mistake of giving them credit they no longer deserve and I brought the mother of my child there.

When researching hospitals, please do not consider this one as a good option. They are highly unprofessional from what I have seen and I myself demand better care for...

I received the worst care of my life at Woodwinds Emergency room. I am a CNA at regions hospital and I could never even imagine seeing and/or treating a patient the way I was treated. I was seen last night for a peritonsillar abscess that was partially blocking my airway causing difficulties breathing, shortness of breathe, high blood pressure and extreme pain. The nursing staff was amazing. Even though the ER was busy, the hit me hooked up on an IV and started me on a steroid pretty quickly. I waited a few hours , then after the CT scan, the Doctor and the ENT decided I should be admitted. They found me a room and started me on an antibiotic drip. Now, the reason for my admittance was because they wanted to monitor me throughout the night to see if the antibiotics work then have me seen be ENT staff in the morning. My blood pressure spiked to 208/174 and I could barely breathe. The pain became unbearable so they heave my Oxy to help subdue the pain. About 20 min after the administration of the Oxy, the same Dr that admitted me, came in my room and told me that she was discharging me. This was at 10pm. I had already made arrangements with my work and family to stay because that was the plan. I was high off of the narcotics and explained to the that I drove my self and don’t feel safe leaving. The doctors response was that I should take and Uber home because she had a 95 year old woman in the hallway having a heart attack. I explained that I don’t have money for and Uber and she walked out the room. Never once did the doctor ask how I was feeling, mentioned my high bp or even checked my throat so see if any swelling or inflammation went down. She made me feel bad for being in the hospital and requesting care for medical professionals. At this point I was crying because I didn’t know what to do or where to go. I was scared to drive being that was my first time ever taking a narcotic and I called all family and nobody was able to come and get me. She then became irritated with me and made me sit in a storage closet until I was “okay to drive”. As I say in the hot closet, crying my eyes out, scared to dead because I am no longer connect to any vital machines and nobody is monitoring me. I went home later that evening as I could no longer stand the uncomfortably of sitting in a closet full of medical supplies. The doctor did not give me a medical plan just papers telling me to call ENT in the morning. When I called them this morning, they told me they were booked out a month and I should have stayed in the hospital to get the abscess drained. I explained to them I was forced into discharge and they did not allow me to stay dispute my cry’s and pleads. I am at home now, still in a lot of pain, having a hard time breathing and that doctor made me feel like I’m not sick enough to be...

Common area and lobby were clean but my room was not cleaned. There was brown stuff all over my sheets and telemetry patches on the floor. Please work on cleanliness of the rooms. The ER nurses had poor bedside manner and used improper sterilization techniques when giving me my IM shot. Also the triage nurse did not use the proper technique for a nasopharyngeal swab. The radiology technician had superb customer service, she changed my sheets, which it isn’t even in her scope of practice! The doctor was nice and had a great bedside manner and listened to my concerns. I went into their ER for a bad cough and breathing issues since urgent care was closed. I figured less wait since it’s a level three/four trauma center with no catch lab or stroke center. I was in and out in maybe 3 hours, which isn’t bad considering. The triage nurse and my ER were trash, to say the least. The triage nurse did a flu swab and caused my nose to bleed. On top of that, the swab goes in and out, you don’t need to dig around in my nasopharyngeal cavity. I’ve done flu swabs on my patients and I’ve never made anyone bleed. I understand that getting a flu swab is not the most comfortable thing, this isn’t my first time getting one done but it was definitely the worse! Then when I asked the nurse about possibly getting a steroidal nebulizer, she had absolutely no clue what I was talking about. Steroids within it’s self are pretty common, so even an ER nurse should know ijs. When I got back into the room, the doctor came pretty quick and listened to my concerns. I requested a chest X-ray and steroids, boom I got it! The nurse who gave me the injection did not use proper “sterilizing” techniques.First off, the needle you draw the medication with you don’t use that SAME needle to inject the patient with. You draw up the meds and then switch needle, it’s common practice! The nurse got irritated when I asked her to show me the vile and asked her the dosage. There’s absolutely no need for that, any time I’ve given a patient something IV, IM or anything of the sorts, I explain to them what it is that I’m giving, why I’m giving it, dosage if necessary and possible side effects. I had to pull those things out of her. I’ve gone the extra mile by showing my patients the vile in which I’m drawing from because we are all human and humans can make mistakes. Then when giving me the shot, she contaminated the area by touching it again. When giving IM shots to the deltoid muscle, you pull turgor from the back of the arm, that way your hands are not contaminating the area you just cleaned and on top of that you are less likely to poke yourself. You NEVER recap needles. The ER nurse recapped the needle. Anyways, I know I’m very EXTRA but y’all can do better! Treat your patients as if it was a close loved one,...