World Market — Local services in Woodland Park

I’ve had some poor customer service experiences before, but my experience today at World Market on Route 46 West definitely sets a new all-time low. Last night, I ordered a decorative shelf for in-store pickup. At 10:30am today I received a text confirming that my order was ready for pickup. This evening I went to pick up the item. After purchasing some additional items I told the woman at the checkout counter that I was also picking up an item I had ordered online. I gave her my name and the order number and she spent a few minutes looking for my order but was unable to find it. She said someone else would bring it to me soon. After waiting for 15 minutes and being told they were having trouble finding the item, the man who had taken over the task produced a completely unrelated item (a collection of soft drinks wrapped in plastic film) and apologized on behalf of the employee who had substituted this item for the one I had ordered. He also told me the item was completely sold out, and said the best he could do was to cancel my order (ironically, on the website it lists the reason for cancellation as “customer request”). It is crazy to me that an employee would have such little respect for a customer and/or would be so lazy that, rather than doing the right thing and admitting they sold me an item they didn’t actually have in stock, they would pawn off a completely different item and waste a couple hours of someone’s evening with the knowledge that there would be no chance the customer would mistake some colorful sodas for a decorative shelf. I decided to return the other products I had purchased in the store, and while another employee was processing the return the man who had been looking for my order made me an offer. He said if I repurchased the items, he would give me a 20% discount. Really? Is that the best you can do after wasting 2 hours of my night (I drove all the way from NYC to pick up the item) and failing to deliver the item I had paid full price for? No, thanks! Never going to this store again, and ensuring no friends or family members send any...

Where should I begin?? I guess with the "star" - JOHN STARR that is. I arrived late not realizing time was flying. I called ahead of time and asked VINCE to put several items on hold. I never met him but he did EXACTLY as I asked with bubbly exuberance. I took my time shopping and encountered the sommelier "TOM." I purchased heavy items that were brought to me, and as I left it was close to 9:30. I was horrified as the store closed at 9 and JOHN STARR and TOM NEVER said a word to rush me out. That was so kind and considerate. I felt horrible holding them up.

The next day I went back and was greeted by JOHN STARR and had previously called for more items. He had answered the phone and my items were on the side awaiting for me when I arrived. I walked around and TOM said hello. He was behind the register. I was a bit disappointed because someone with his knowledge should be teaching others about beverages or on a business trip in Napa Valley learning more than his plethora of knowledge he already has.

I purchased my items and JOHN STARR brought them out and loaded my car with care. Can't remember when that was ever done by any employee.

I look forward to seeing them again. They all make you feel welcomed, wanted, and special. Hopefully next time I'll meet VINCE.

Thank you Cost Plus for hiring these men who take pride in their position.

A word to the wise...TOM could broaden his education by being sent to wine seminars and trips specializing in libations to hone and cultivate his knowledge on beverages, and JOHN STARR could be sent to teach aspects of how to train and handle difficult staff in World Markets around the US....then you can send him to give JANICE some training in...

Aisles are better situated now with improved offerings. The offerings can still be improved!

Store still feels a bit "cold" an bland. Alot of the inventory just sits with no one buying it. Hopefully alot of the perishable food are not thrown away due to too much overhead not being sold..

From my pictures, do not get your hopes up as this is a store to change offerings every so often. Sometimes discontinuing item sales.

LOVE the fact they offer cast iron! It IS highly pricey for Lodge, tho. Full retail for Lodge. Be aware!

How come we never get text discounts? We use(d) our phone number each time an received NO coupons! Spent over the limit too!

Store seem as it receives less traffic than when it first opened(which is normal). Customers do come, but usually leave empty handed.

Hopefully corporate can help improve this store. Unique store but overall needs draws, otherwise this store could close. Than workers would be out of work.

Please improve. Would be disappointed if this store...