Landmark Medical Center — Local services in Woonsocket

I recently spent a week inpatient for a critical kidney injury in which I developed a steep drop of my Coumadin blood thinner. I also already had the norovirus. I was admitted and did not remember what happened until the next morning. The care I received from 4 doctors and a slew of nurses was excellent. Very friendly and caring care with empathy. My only complaint was the lack of responses from my IV post alarm.

One time I will never forget. My annoying alarm had gone off and I waited 15 minutes before hitting the call light. I waited another 15 minutes for a nurse to arrive. No luck. It eventually shut down by itself thank God. My nurse Natalie was extremely busy on another floor. I get it.

A cna came in to my room to take my vitals and said that there was another nurse leaning on the counter at the nursing station doing nothing. She finally got her to respond 50 feet away from my room after a second request to help reset the IV alarm. She ran into my room and chastised me for setting off the alarm because I had bent my elbow cutting off the IV line.

She came in in an angry tone and said " no wonder the alarm went off, you bent your elbow “! She huffed out of the room after pressing a few simple buttons. No big deal. For her not to care to assist her fellow nurse is a disgrace and treating me like dirt was not right. As a nurse when the call button is pressed she should attend rather than ignore.

This nurse does not belong being a nurse apparently not liking her job. She should leave and let a person who’s proud of their job come in. She doesn’t belong being in the health field.

I am a retired police officer and it didn’t always go my way but I respected everybody. Thank goodness I only had to deal with her once. This was in room 175a. And my nurse was very busy but apologized for the incident with the stuffy do-nothing nurse.

Natalie was great and fixed everything later when she got free. My sister is a nurse and she was appalled. Enough said. I would return if I had to. The doctors and other nurses are very caring and seem to enjoy their busy job. I hope this annoyed nurse was just having a bad day but when a patient hits the nurses button as instructed for assistance he shouldn’t be made to feel like they are bothering the nurse.

I’m finally home and healing slowly but there is nothing like your own bed. Thanks for helping me everyone. UPDATE: 10/9/25 I was sent to the ER on this date as I needed a UTI exam and was advised by my gastroenterologist to get an abdominal X ray for something else. They did an IV and removed blood to check if my kidneys were ok. They were also asked by my doctor to provide an abdominal X Ray. They said no X ray as it is not an emergency procedure that I needed so I have to get one from somewhere else however, I live in an assisted living facility and they come to me so tomorrow I will get that done as my gastroenterologist wants me to get one. So I got antibiotics and sent home. A few hours that’s all i was there. Staff and PA were very nice but I was surprised they put me in with 3 other patients! Curtains separated 4 people although you could hear everything. All and all I enjoyed my visit as the staff were friendly and the stay was short. I would return if I needed hospital care again. I just went again for a UTI I needed a UTI blood test. That test confirmed that I had it. I also needed an xray for an abdomen pain. Possibly related to my broken spine I had a while ago .The doctor told me that they don’t do X-rays because it would be too expensive When got to my assisted living facility ( my insurance covers it,) I didn’t have to pay)

The staff Rn at my Alf told me that I had an exray. Already done at the hospital. Problem was I never had the X ray. Blood work to confirm the UTI and that was it . My request for an exray was denied despite the pain of possible bowel damage. I went home without it. Problem is that I am on a blood thinner and she requested that I do not take the Coumadin. I notified my cardiologist. I ended up getting my...

After spending an entire night and day processing what happened, I feel compelled to speak up. The care—or lack thereof—that my daughter received at your hospital was, to put it plainly, unacceptable. From the moment she arrived to the moment we left, the experience was disorganized, dismissive, and deeply unprofessional. My daughter was brought in by ambulance in excruciating pain. She suffers from endometriosis, ovarian cysts, and is at high risk for ovarian torsion. She was vomiting, experiencing severe leg pain, and screaming in agony. Her wife was already at the hospital when my husband, other daughter, and I arrived. What we witnessed was horrifying: my daughter was alone in the vitals room, lying on a table in visible pain, crying under a blanket—completely unattended. Despite the obvious urgency of her condition, we were not allowed to be with her. When I attempted to ask questions, the woman at the front desk rolled her eyes, dismissed me, and eventually walked away mid-sentence. I am a healthcare director myself, so I understand the pressures of medical environments. But I also understand the baseline expectation of professionalism and empathy. What we encountered was neither. Shockingly, they removed her IV and sent her into the waiting room with nothing more than a heat pack. She was nearly passing out from the pain, and people in the waiting area were visibly disturbed by her condition. I expressed my disbelief to a nurse, who responded, “We only have one doctor.” If that’s the case, divert the ambulances. Close intake. Don’t keep accepting patients you clearly cannot treat with urgency or dignity. My daughter was visibly bruised from the repeated and unsuccessful attempts to check her blood pressure. The rescue personnel—who were wonderful, by the way—expressed discomfort with the inappropriate and unprofessional comments being made by your staff, loud enough for my daughter to hear. They said things like, “Great night for this…” as if she wasn’t right there, in distress. Let me be clear: my daughter is not someone who frequents the ER. She did not choose your hospital—it was simply the closest in a time of emergency. Regardless of how overwhelmed you are, your job as healthcare professionals is to show compassion and provide care with competence and respect. I asked if she could be transferred to Women & Infants, and was met with laughter and a flippant “Just go.” So we did. I drove my daughter—screaming and vomiting the entire way—to Providence, where she was treated with the professionalism, empathy, and urgency one expects in a medical crisis. At Women & Infants, she was diagnosed with a 5cm bleeding cyst and a 4cm endometrioma on the same ovary, with fluid filling her abdomen. This is a serious and painful condition with real risks. That hospital was appalled by how she had been handled. As a mother and as a medical professional, I am beyond disgusted by what we experienced. I will be sharing this experience widely. Your emergency department must reevaluate its priorities, its staffing, and most of all, its culture. Patients are not a burden—they are people in need of help. If your team can’t provide that, something...

This facility is one of the worst hospitals I've ever been to. They didn't provide a proper bed but instead made my daughter lay in a gynecology chair for 4 hours in the emergency room. The wait was excruciatingly long between finding out any information or receiving the proper medications to help her with pain. After the CAT scan imaging, it took hours to find out the results. When we would ask for an update, they would just brush us off by saying it's because you're here at night and we use a third party company for imaging results so it always takes this long. The bedside manners were terrible. The nurse had to stick my daughter four times to get the IV in and complained the entire time that "It's because they are forced to use a new system package for IV needles which all the nurses absolutely hate". She said, "We just have to get used to them, sorry". Once she finally got the approval to inject my daughter with the pain meds she realized the doctor ordered the wrong type of method for the medication. He ordered it to be injected through her abdomen which, the reason we were coming to the ER was because she had pain in her abdomen. So the nurse realized she shouldn't be receiving it there and instead should be going through the IV that they just had to poke her four times to put in. After the nurse caught this discrepancy, she then had to talk to the doctor to request the proper medication and then wait for that to be green light to administer. Meanwhile my daughter's been writhing in pain the entire time. The nurse was on her phone the whole time at the desk spinning around in her chair. Before finally leaving, the doctor said he would supply my daughter with one more dose of pain medicine before discharging her to leave which he forgot to do, so we had to wait another 35 minutes for that process of request and receive to be finalized. Then he said he would prescribe her antibiotics to our local pharmacy which never happened so now I'm chasing everyone to get that script today. And by the way I'm hitting roadblock after roadblock of getting a simple antibiotic script that they said they were going to put in but never did and I'm being told she should just come back in to be seen again! There is no way I would bring any of my loved ones back to this facility ever again. For a time reference we got there around 8:30 and didn't leave...