Smart Cellular — Local services in Worcester

My experience at the repair store has gone downhill since the first time I visited. On my first visit, the person helping was friendly. After I dropped off my iPad for a repair, I returned to pick it up. To my dismay, the screen popped out of the metal housing. I took it back to the store, and the repair technician said they would fix it, no problem. However, after they try to repair the iPad for the second time, it still had the same issues. I explained the problem to the tech again. It looks like you guys bend my iPad when you were fixing it, he was like, your screen popping up. i said to him The whole thing goes black on me from time to time and the screen doesn’t sit well due to the bending you guys created, i explained. He took it to the back for a third time, then after waiting an hour he told me that my iPad already had problems before I brought it in. That’s incorrect. I tried to explain that there weren’t any problems until they fixed the screen. I asked if they were going to fix the problems with my iPad, and he said we cant fix it get a new one. So, you’re telling me I should get a new one? I would never recommend this repair shop. The tech’s behavior was unbelievable. Please, please...

If I could give zero stars, I would. This company completely misled me. I was promised a $50/month plan for all my lines, yet my first bill was over $300. That alone says a lot — but it gets worse. I had nearly $3,000 financed in devices with my old carrier. Their staff assured me that if I paid those devices off to switch, I would be reimbursed. After doing exactly that, they told me I “did not qualify.” This feels like a bait-and-switch tactic. Customer service becomes almost nonexistent the moment you sign. They don’t answer calls, and they only reply by text minutes before closing, making it impossible to get real help. It’s extremely clear they only care until the contract is signed. If you value honesty, transparency, and basic customer service, avoid this company. I strongly recommend looking elsewhere, do not make the same...

This company is great during the sales and contract process, but after that, everything changes. The promises made are not fulfilled, the agreed benefits are not delivered, and customer support is practically nonexistent.

I had to solve problems on my own after several attempts to get help because their post-sale service simply doesn’t work. I feel deceived and extremely disappointed since I trusted the company’s word and expected a professional service.

On top of that, I’m now facing a loss of around $800, which I shouldn’t have had to pay, because I ended up covering the full cost of my devices to switch to their company — and all of this resulted only in disappointment and frustration.

I hope this review serves as a warning to other customers and that the company urgently reconsiders how it treats those who trust in...