The Vitamin Shoppe — Local services in Worth Township

Unbelievable bad customer service on 1 /17/25. Not the heavy set guy doing all the shelf work, but the dude behind counter. 1st tells me a product's 2nd one is half price. Then tells me I have $10 in credit and shows I do spend money there.

Well they did not have the same size 2nd one and I would have to go to higher price one.

Ok, but he rings all my stuff up and over 55 dollars. And I would be charged for the bag, 50 cents.

I said fine. I saw the bill and asked if he took the $10 off? Him being the guy that told me about the credit a couple minutes ago, said he forgot about.

I said since he's charging me for the bag and allegedly forgot my credit he told me about. Take the item off he upsold me to get half price.

Came to 45. I said, then ... did you take the 10 off? Again within 2 minutes, allegedly he forgot again. So I spent less due to what seemed a hustle.

I said it's getting to the point it's better to buy FORCE FACTOR on line.

Maybe this is why the Burbank...

After spending about 2 1/2 - 3 hours trying to place an order on line and getting kicked off the website and the 800 number--I drove to the Vitamin Shoppe in Oak Lawn. This was my first time at this location. I usually go to Orland, but they were out of the flavor I needed. I was greeted by Ponciano and he helped me find the amino drinks I needed. He was super helpful and knowledgeable of their products. They were out of two flavors I wanted to try and he ordered them online for me and had them delivered to my house. Thank you for making the...

Tim Light at the Oak Lawn store was absolutely phenomenal!!! I had very specific questions, and he provided the accurate information I needed. His patience and gentle demeanor were instantly noticed and appreciated. I never felt rushed. He greeted every customer who walked in and still made me feel that I had his complete attention. I hope he is acknowledged for his GOLD STANDARD OF CUSTOMER SERVICE. Thank you Tim for...