HOTWORX - Wylie, TX — Local services in Wylie

It’s really funny to come to the reviews and see the owner respond to people saying that the cancellation process is thoroughly explained when signing up. ITS NOT. It’s crazy to come on Google and try to save the name of your business by blaming all the customers that are all agreeing on the same thing and not taking any accountability as the owner or taking any accountability for your workers. When I called and asked if I could cancel my membership, the girl on the phone told me I had to come in to do it. I asked her until when I had until I got charged again and she told me on the same day that I signed up last month, which was May 12th. I go in and the girls working at the front told me that I got charged on June 1st and that’s their normal charging period and so I explained to them that the girl that worked there on the phone told me otherwise and they were like yeah sorry she had been working here for less than a month and she had completely lied to to you sorry And were not willing to help me in anyway resolve the issue that was not my fault at all. When I signed up for the membership, I had to ask myself to the girl if there was any timeframe as to where I couldn’t cancel my membership and get charged a fee and then she told me that there was but she didn’t bring it up herself so I find it really funny that the owner sitting here on Google saying that they thoroughly explained the cancellation process which they do not at all one bit. That’s how they get you and hook you into buying a membership. They don’t try to help you at all. They look at you crazy when you tell them something that their employee had told you and they don’t take any accountability for anything that they do wrong so I would not recommend signing up for the specific location or any HOTWORX in general honestly, the workouts are not hard at all. It’s not worth the money and it’s a complete rip off. And something that they don’t tell you about HOTWORX is that when you do sign up for the membership you also have to purchase the mat and towel that is provided by HOTWORX for over $100. And if you don’t wanna purchase it, then you can rent it for five dollars every single time you come in and do a workout. And so when I asked if the June charge could go towards my cancellation fee, they were like no it can’t and I was like OK so then what can you do? She’s like let me see if I can have you come in until the beginning of July, maybe we can do that it wasn’t even something that they were automatically gonna do. It was like oh let me see if I can get that done for you. Do not go to this place do not sign up for the membership. It is a complete rip off. They try to squeeze any and as much as they...

This place was great, but our schedules changed and unfortunately we needed to cancel our membership. That is the part that gets zero stars. We were first told we could put our membership on hold and if we needed to extend just to go in. So, we did and were told they couldn't extend anymore so they called the owner and she said to leave a note and she would do it on her end. It didn't get done and the owner called me on New Years asking for payment. When I told her that I was disappointed it didn't get paused as requested she indicated that she didn't didn't show I even went in. I explained that the person we talked to called her when we were there and it was relayed to us that it would get taken care of. We decided to go in and cancel my husband's with a 60 day notice and that I would keep mine active and go in to cancel at the end of January. We clarified a couple times that I didn't want to be on pause since the payment seemed to go through already and we were just taking care of cancelling my husband's. She was reviewing BOTH accounts (so I thought). After a few minutes, she told us his is cancelled and we could go she was just finishing up what she needed to do. I didn't receive any cancellation notice so figured I would check again when I went back in to cancel mine as I thought I wouldn't get the notice until after the 60 days. Today I received an email that my account is past due. I went back up there and the lady working was very kind and she called the owner. The owner kept telling me "no remember I told you that you had to come off pause and do a 60 day notice" this goes back to when we spoke to her and I told her I didn't want to pause I would just cancel at the end of January. Then she said I only cancelled your husband's I didn't look at yours. The problem with that is she did look at both of them as we discussed both accounts that day and she asked me if I wanted to stay on pause or come off. Every time I go the problem always comes back to her with something not getting done. Today she wanted to work on it and then call me because I was told she was sick at home. I wasn't going to trust that she would handle it because to date when she said she would, she didn't. I gave a 60 day cancellation for mine today because I didn't want to deal with her anymore and immediately received an email confirmation. I still haven't received one for my husband because now she said the system isn't showing it. While the concept of the place is great the professionalism is lacking. They want payments on time, but when it's an error affecting the customer, they don't follow through. I strongly urge not to use this place based on how the...

CAUTION WHEN CANCELLING!!!! I am moving and recently went into cancel my membership and was given two options 1) immediate and 2) 60 days notice, my thought initially was immediate until I realized that it was only 11/2 which meant I’d save $35 by doing the 60-days notice because it would hit right at 60-days. However, when I pointed this out to the girl (and she was young), I was told it would be too messy and create more work for her, she’d have to get the owner involved and by then I’d have to pay more money any and when I mentioned it didn’t seem right that I should have to pay more just because it created work, her comment was basically it was my fault because I initially said immediate.

Just use caution when terminations your contract, they are not there to give you the most cost effective option. If I ever thought of was ever thinking g of rejoining, that certainly solidifies my...