Golden Chick — Restaurant in Wylie

I am absolutely livid with the service at this location. I placed an online order at 7:30 AM for a 3:15 PM pickup for my kids’ game day meal. My mother, in her sixties, went to pick up the food and arrived at 3:12 PM. She was told to pull around front and wait, but after 12 minutes of sitting there, still no food by 3:25 PM.

Finally, my mother, frustrated and with my young child in tow, went inside to find out what was going on. The excuse? They only had one cook and one person working. My mother reminded them that the order had been placed hours ago, and this should not be an issue. The employee’s response? “We are always hiring and asking for applications, we have extra shirts and hats for those who want to help,” in the most sassy, disrespectful tone possible. Completely unacceptable.

To make matters worse, they didn’t even have the beverage we requested, for the SECOND time! This location clearly has no regard for customer service or following through with orders.

I had already given this location a second chance after a bad experience two months ago, but after today, NEVER AGAIN. This establishment has lost any business from me. I hope the people of Wylie wake up and stop supporting this place. There are two other Golden Chick locations nearby with excellent service, and I’ll be going there from now on. Avoid this place...

I went through the drivethru, and there was only one vehicle ahead of me. No customers were inside. They had a manager, and 4 other people working. I ordered 2 of the same thing: 3 piece meals w/an extra side each, so 2 sides. They asked me to pull up & park. So instead of waiting in my car, I went inside to save them a trip. I waited & waited and someone asked me if I knew what I wanted to order. So I explained what I was doing & what I had ordered. They explained that the extra side order was not placed, so we went ahead & took care of that. I was in there 10-15minutes waiting, as cars went through the drive thru. I finally got my order & went home. We sat to eat when we realized that they had given us two, 2 piece meals. No receipt on the drive thru order. I called and explained to them what happened and was told I was charged for the 2 piece meals, because they understood me to order that. I said ok, but explained that I annunciate & speak very clearly. That perhaps the manager needed to take some more time to train his employees. They were friendly, the food was good, but the service left me...

I really love Golden Chick, don't get me wrong, but they need to seriously work on their customer service. I went to get lunch today after my doctor's appointment and ordered the 6pc tender meal for my mom and I, only to get home and see 3 tenders. I'm usually not one to complain much, but I wanna get what I paid for, and that's fair in my opinion. So I call, and I tell them what happened, ONLY for the guy on the other end of the line to basically accuse me of lying, despite him saying he was trying not to. That's highly unprofessional and I don't appreciate that at all. "I'm the person who personally took this order, and you didn't order the 6pc tender meal, you ordered the jr. combo, not trying to say that's not what you ordered. If you want, you can come up here and we will give you the other 3 tenders." To me, that's just coming off rude, why would I wanna go back up there? It took a lot in me not to be rude back, so I just hung up. That's not okay. Let's replace some of the staff and let's replace that intercom since it seems to be...