Gertrude Hawk Chocolates — Local services in Wyomissing

I asked the cashier if I was able to purchase strawberries dipped in milk chocolate and nut topping and she said no problem..which I never had a problem getting back home until I came here. Then someone (another cashier) who seemed like they didn't want to be there proceeded to tell me that she can not put peanuts on my strawberries. She didn't give me an explanation as to why not. Instead of making me happy she only asked "Do you still want them"?? We're closing in a few minutes.. Wow, that was her comment. I'm from Upstate NY and every time I go to our Gertrude Hawk store they accommodate me .. I'm always satisfied with my service and the treats I receive. I've never had a problem until I came to the one at the Berkshire Mall in Reading, PA. I will never come back again. It was very...

I'll start off with the good. I LOVEEE their cashews. I've come here for years. I just moved back into the area so I decided to drop in and get some of the beloved cashews. Here's where it goes bad. The lady was so rude. Didn't even acknowledge us and kept on working. My mom had to say, "Hi how are you?" She responded fine and kept working. Grabbing stuff from behind the counter and walking past us to stock the shelves. Finally when she felt like it she helped us. If I didn't want those cashews so bad I would have walked right out...

Just walked out of the store without making a purchase. I walked in to the with my mother the woman behind the counter never greeted or acknowledged our presence. We stood there for SEVERAL minutes in plain sight and still didn't acknowledge that we were there. My mom goes into this store EVERYTIME we are at the mall and buys something well not...