Hampton Inn Reading/Wyomissing — Hotel in Wyomissing

Husband called to make reservations ahead. We were told there were festivities this particular weekend causing higher rates and fewer room availabilities. One would think explaining the activities happening would help solidify the date. The morning we were to check in an email was received that our check-in was for two weeks later. A quick call and Tammy was able to correct this and secure a room. At check-in we were given waters but had to ask hours of breakfast, the pool and the gym. Hours are not posted and we're not available online. I have since found hours listed online but they are not correct. No guidance was given as to locations of stairs, ice, pool, gym, vending, breakfast and/or laundry. Desk staff was not overly friendly but did answer questions. The elevator sounded like death and doors open before the car stops. The scariest part of our stay was just before check-out. A young man traveling with a sports team was using the elevator. After entering the lift, he stopped and stepped out to speak to another guest. When going to re-enter the lift the door closed on his arm. After he got his arm out with help of other guests, he got in the elevator and went to, I'm guessing, his room. At the desk staff was not present but did appear from the back. When told about the incident, staff said they saw it happen on the surveillance camera. But no staff came to his aid! She asked if he was ok. I don't know! His arm was still attached when he slid into the car but I have no idea who he was or how his arm was. I pray he's alright. The room was clean. Plenty of outlets and USB charging ports! The barn door style door to the bathroom was a little odd and opens directly from the bed to the bath. The closet was not typical but behind a curtain. Through the weekend apparently breakfast hours change. We had no idea it was out early our second morning. Hubby could have grabbed breakfast before his meeting, if we'd known. At breakfast there were fun flavors of waffles along with super fun toppings. I'm sure kids would love it. Huge selection of breakfast: waffles, eggs, ham (1 day), sausage (1 day), little pancakes (1 day), dry cereal (1 day), taters, breads, bagels, muffins, fruit, yogurt, oatmeal (also great toppings), milks, and juices. Coffee (which was not great), hot cocoa mix, and tea available all the time. The cups are fun making different faces with the cup and sleeve. Towels for the pool are available in the pool area. Floor to ceiling windows, to outside, surround two sides of the pool. There is a meeting room here. There is a business center with a 5 page print limit. Business center has Amazon pick-up lockers a counter and a printer/copier/(maybe) fax. The hotel is close to restaurants...

We travel to Wyomissing, PA as our son and his family live there and when both my husband and I travel there, we like to book our room with the Hampton Inn-Wyomissing. This time is no different. Our twin granddaughters will be celebrating their 16th birthday in September and our youngest son, my husband and I will be staying at the Hampton Inn. I booked two rooms on line, but could not get a joining room, which is what I wanted for our son and ourselves. I tried to used our Hilton Honors discount but for some reason it came out higher on line, however I went with it. But early this morning 3:00am, I got up and started to do more research. The confirmation I received had an old email address so I couldn't find the confirmation number to cancel. I thought I would call the Hampton Inn-Wyomissing directly to see what I could do. I got connected to a very nice young man, his name is James. I explained my situation to him and he totally understood. He cancelled the booking I did online and ask me what I wanted to do. I advised I wanted two joining rooms, both with king beds. I did state that I could just go on line and book the rooms again and he stated that I didn't need to do that, he would take care of everything for me! He went right to work on what I was looking for and he even gave me the option of which floor we wanted to be on! AWESOME! In ADDITION, he was able to provide me with a sustainable savings over my original booking, by using his "magic" with our Hilton Honors discount! OMG! All the way through the process, he was so professional, patient and very kind with me. He really took me by surprise! I thought, before making the call at 3:00am, I would most likely speak to someone that perhaps didn't really want to be bother, working the 3rd shift perhaps tired, you know what I am talking about! Not James! It was so refreshing to have him answer the phone, in a pleasant and professional way. Not once did he make me feel like I was taking up his time. He made me feel "important". He made me feel like "I mattered" and so did my business with them. How refreshing to have that experience in today's fast paced world. He was just wonderful! I could not have asked for a much better experience than the one James gave to me this morning! The Hampton Inn-Wyomissing should be very proud to have such a wonderful employee! They really have a rising star in James and I hope they realize that! Thank you, James very much for all that you did for me and my family today! We are most grateful for the effort you put into and you never waiver once!!! ...

I am a business traveler with 3-5 overnites per month. My 'go to' hotel on our company approved hotels is Hampton Inn. I am a silver Hilton Honors member. The room was clean and updated. The breakfast was spot on. Their staff was well-trained, but evidently not empowered to make decisions regarding policy that support their clients and benefit the hotel. My room was a AAA rate, but the front desk clerk had to physically see my AAA card to apply it. It did not matter that I could produce my number and that I am a AAA member. Really disappointing like the management wants to have an angle to increase the room rate if you are unfortunate enough to not carry the card. I keep my AAA number in my contacts because I don't need to carry another card around. Next, I go up to the room and the door was not closed! I knocked and pushed the door open, checked out the room and fortunately it was empty. I had to be careful to pull the door shut every time I went in or out of the room. I am pretty sure that I was NOT welcomed as a Hilton Honors member. I was wearing a suit and tie, with a roller bag; not that it should matter. Next, while heading off to the gym in the morning, I walked up to the front desk, identified that I am a Hilton Honors member and asked for a bottled water. The front desk clerk typed in my room number then said, I am sorry sir. Bottled waters are only for Gold or platinum members. So the management is like the soup nazi, but perhaps the water nazi..."No water for you!" One star for a good room and one star for a happy breakfast. I think the 2 stars are only for brand loyalty. I won't be staying at this...